The Dime That Proved Two Million People Bet on Privacy
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The Dime That Proved Two Million People Bet on Privacy
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Somewhere in a crowdfunding ledger sits a single dime, part of a total that ends in exactly ten cents — proof that someone, somewhere, tracked a two-and-a-half-million-dollar campaign down to the last coin. The money bought a phone that did not yet exist, built around a promise that its hardware, not its policies, would keep its owner's life private. But hardware is one thing, and a company's conduct years later is another — so what happens when the people who trusted that promise start asking for their money back?
In this episode, we trace Purism's Librem 5 phone from its record-breaking 2017 crowdfunding campaign through its delayed 2019 shipment to a 2023 refund controversy, asking whether a company can be trusted to remain the thing it claims to be once the specifications sheet stops being the whole story.
Person: Louis Rossmann (repair advocate who documented the refund disputes)
Location: San Francisco, California
Date: August 24, 2017
Case: the crowdfunding campaign for the Librem 5 phone
Status: phone shipped in November 2019, but the company's handling of 2023 refund disputes drew public criticism
- The Librem 5 crowdfunding campaign closed with $2,677,609.10 raised, 78.5 percent over its $1.5 million goal
- The campaign reached its $1.5 million goal within two weeks of launching on August 24, 2017
- The Librem 5's baseband processor connects via USB, isolated from the phone's main computing system, unlike most smartphones
- PureOS received full endorsement from the Free Software Foundation in December 2017 under its GNU Free System Distribution Guidelines
- The Librem Key, Purism's USB security token, weighs six grams, measures 48mm long, and contains a 40-kilobit-per-second true random number generator
- The first Librem 5 units shipped in November 2019, twenty-five months after the campaign closed
- The cellular modem's firmware remained proprietary, as Purism publicly acknowledged, because no free alternative existed
- In 2023, Louis Rossmann published two videos documenting customer refund disputes with Purism, and declined a request from a former Purism associate to remove the first video
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