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The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices

The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices

著者： Dr. Richard Madow
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The only dental podcast that features live mystery shopper calls to dental practices, The Dental Practice Fixers is the podcast for dentists and team members who want to provide a better patient experience, improve their customer service skills, book more new patients, increase treatment acceptance, and enjoy dentistry more! On each episode Dr. Richard Madow provides easy-to-implement practice growth strategies, and then calls actual dental offices posing as a potential new patient. The results are sometimes shocking, often hilarious, and always a great learning opportunity. You can reach Dr. Rich at his personal email address: rich@madow.com2022 by The Madow Center for Dental Practice Success マネジメント マネジメント・リーダーシップ マーケティング マーケティング・セールス 経済学
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  • A Crazy Question and a Very Special Episode!

    A Crazy Question and a Very Special Episode!
    2025/09/06
    Have you ever wondered how someone ends up as a dental podcaster, speaker, writer, author, coach, and key opinion leader? Well… a lot of people have been asking me that lately. So on this very special episode of The Dental Practice Fixers, I’m pulling back the curtain and sharing the path I took — the good, the bad, and the unexpectedly amazing. You’ll hear some wild stories (yes, including the associate one!), the turning points that changed everything, and a few lessons that might just help you carve out your own path to impact and influence in dentistry. It’s personal. It’s inspiring. And it just might be the spark you’ve been waiting for. Key Takeaways 1. Lessons from the Dental Journey Shared experience matters: Dentists and team members “in the trenches” understand the realities—insurance battles, difficult patients, scheduling chaos—in a way outsiders can’t. That perspective gives credibility in coaching and consulting. Failure teaches faster than success: Two failed associateships (cheap bosses, unfair treatment, even being locked out) turned into powerful lessons about integrity, leadership, and how not to run a practice. Networking works: Simply knocking on doors, meeting other dentists, and learning from them proved invaluable. The friendliest, most open dentists often turned out to be the most successful. 2. Building Success Beyond the Chair Spotting opportunities: Something as simple as a collections form (“the magic form”) turned into a national product line because they solved a real problem every dentist faced. Content creates credibility: Writing articles, launching newsletters, and speaking at study clubs turned into authority-building activities that expanded influence. Entertainment + education wins: Turning seminars into high-energy, rock-concert-like events (TBSE – The Best Seminar Ever) made learning engaging and memorable, proving dentistry doesn’t have to be boring. 3. Practice & Business Growth Insights Respect patients and staff: Cheap shortcuts (like using sewing thread as sutures!) damage trust and morale. Invest in quality care and team support. Cash flow is king: Collections systems, financial clarity, and proactive billing strategies are essential for sustainability. Think like an entrepreneur: Dentists aren’t just clinicians—they are business owners. Side ventures, product development, and creative marketing can open surprising doors. Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 – Download our special free report, “The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!” madow.com/ask 3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar 4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save 5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold 6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho 7 – Attract the perfect new patients with Simple Impact Media’s expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia 8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123
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    25 分
  • 20 Things You Should NEVER Say to a Patient!

    20 Things You Should NEVER Say to a Patient!
    2025/08/09
    Some things are better left unsaid — especially in the dental chair. In this episode, Dr. Rich runs through 20 real-life phrases actually heard in dental offices (yes, even his), from “Your insurance sucks” to the dreaded “OH SH*T!” You’ll laugh, you’ll cringe, and you’ll probably recognize a few. More importantly, you’ll learn why certain words instantly erode trust and how to replace them with language that reassures, educates, and keeps patients coming back. Key Takeaways Ban the “C” Word – Don’t tell patients “we always get cancellations.” It makes it sound okay to cancel. See New Patients Fast – Aim to book new patients within 48 hours to keep momentum and reduce no-shows. Avoid Awkward Greetings – If unsure if they’re a current patient, say “Great to see you” and ask when their last visit was. Don’t Say “You’re Wrong” – Use softer language like, “Here’s what I see today.” Skip the “It’s Our Policy” Excuse – Give patient-focused reasons, not rigid policy statements. Lose the Dental Jargon – Explain in plain language they can easily understand. Don’t Trash Other Dentists – Focus on the present, not what may have gone wrong before. Never Downplay Cost – Don’t say “it’s not a lot of money.” Instead, explain the value. Avoid Belittling – Comments like “stop screeching” kill trust instantly. No “Tough It Out” on Pain – Ensure patients are fully numb and comfortable before treatment. Handle Staff Departures Gracefully – Use a neutral explanation when a team member leaves. Don’t Slam Their Insurance – Explain dental insurance as a discount, not a judgment. Don’t Make Them Wait – Respect time; aim for “We’re ready for you” instead of “Have a seat.” Don’t Blame Other Patients for Delays – Just apologize and move forward. Avoid Politics – Talk about personal but non-divisive topics instead. Don’t Let Insurance Dictate Treatment – Recommend what’s best for the patient, then discuss coverage. Frame Availability Positively – Say what you can do, not what you can’t. Stay Patient With Questions – Avoid sounding frustrated; explain clearly in layman’s terms. Don’t Judge Personal Choices – Clothing, tattoos, or lifestyle aren’t your business unless they affect health. Never Show Alarm in the Chair – No “oops” or curse words mid-procedure. Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 – Download our special free report, “The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!” madow.com/ask 3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar 4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save 5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold 6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho 7 – Attract the perfect new patients with Simple Impact Media’s expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia 8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123
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    19 分
  • The Clarity Cure: What “Don’t Take Cosentyx” Can Teach Your Dental Practice

    The Clarity Cure: What “Don’t Take Cosentyx” Can Teach Your Dental Practice
    2025/07/26

    Confused patients don’t say yes — they say “I’ll think about it.” Dr. Rich breaks down how weird drug commercials (yep, that one) reveal the secret to gaining trust, boosting case acceptance, and making your whole team sound like pros. Also: Is your website quietly scaring patients away?

    Key Takeaways

    Clarity Wins Every Time: Patients don’t want choices—they want confidence.
    They’re not begging for a buffet of treatment options. They want the expert (that’s you) to say: “Here’s the issue, and here’s how we fix it.” Stop hedging. Start leading.

    Explain Financials Like a Pro: No money talk = no-shows.
    Make treatment costs and payment options crystal clear before you ever pick up a handpiece. Surprises belong at birthday parties—not on your invoices.

    Banish the Wanderer: No patient should ever wander your office like a lost tourist.
    Escort them confidently. Metaphorically hold their hand. Literally point the way. It’s called patient care, not patient confusion.

    Tell Them What’s Next (And Why): Don’t let patients walk out clueless about their next visit.
    Explain what their next appointment is, why it matters, and what they can expect. Clarity now = fewer cancellations later.

    Prep Before You Poke: Let patients know what they’ll feel, hear, or experience before you do it.
    A little heads-up goes a long way in building trust and keeping butts in the chair.

    Give the Team a Script: Confidence should be contagious.
    Train your whole team—from front desk to hygienist—to speak clearly, calmly, and consistently. The message: “We’ve got this.”

    Follow Up or Fall Flat: A quick post-treatment call, text, or video = magic.
    Patients feel cared for. Referrals go up. No-brainer.

    Use Analogies That Stick: “Dental insurance is like a coupon.”
    Analogies help patients actually understand your recommendations—and that means more treatment accepted, less explaining repeated.

    Here are some very important and easy ways to help enhance your practice and your life!

    1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter

    When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!

    2 – Download our special free report, “The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!” madow.com/ask

    3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar

    4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save

    5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold

    6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho

    7 – Attract the perfect new patients with Simple Impact Media’s expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia

    8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123
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    15 分
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