In this episode of Copilot Connection, Zoe and Kevin are joined by Diana Wolfe, Head of Research & Strategy at Kyndryl, to explore one of the biggest challenges facing organisations today: the widening gap between AI ambition and AI implementation. Together, they unpack why so many companies struggle to realise value from AI investments, what human‑centred change looks like in an era of agentic AI, and how trust, psychological safety, and redesigned roles shape successful adoption.

The conversation covers everything from workflow automation myths and cognitive overload to organisational silos, identity shifts, and the realities of embedding AI into everyday work. Expect thoughtful insights, a few laughs (including designer chickens and the underpants gnomes), and practical guidance on how individuals, leaders, and change practitioners can navigate the next phase of AI‑driven transformation.

Tune in to learn why the future of AI isn’t just about technology—it’s about people, systems, and redefining what meaningful work looks like.

Takeaways

• AI implementation requires a holistic approach
• The integration of AI technology presents multifaceted challenges AI adoption is evolving rapidly
• Human systems integration is crucial for responsible AI implementation

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One of twelve mini episodes as we bring our interviews from MVP Summit.

Interviewee today - Darrell Webster

Darryl is a change manager and adoption specialist who likes creating videos and helping people make sense of technology.

Find out what he thinks about Copilot and the insights it can bring as well as the areas of concern he has.

Darrell (as a Service) Webster | LinkedIn
Darrell as a Service 🛎 (@DarrellaaS) / X (twitter.com)

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Happy new year to you all! In this episode, Zoe and Kevin take a short look at what happened with Copilot and with themselves in 2025, a short view on what they think and hope will happen with Copilot and AI in 2026 but focus most of the time on digging into the latest Microsoft Future of Work report that their science team has been making for the last 5 years. They explore themes such as AI judgment, collaborative AI, and the implications of inequality in the workplace amongst other things.

Takeaways

• Agent 365 has the potential to greatly impact organizational efficiency and control.
• Simplification in Copilot Studio and Chat enhances user experience and accessibility.
• Agents play a crucial role in simplifying complex AI functionalities.
• Fireside chats and workshops have been key highlights in community engagement.
• Recognition through awards fosters motivation and visibility in the tech community.
• The Future of Work report provides valuable insights into AI's impact on labor markets.
• AI judgment and perception can affect workplace dynamics and relationships.
• Collaborative AI is essential for enhancing teamwork and productivity.

Key links

Future of work report

Tailwind news

Salesforce refocussing roles

Jamie Teevan's keynote at ESPC