In this episode of Claim Hunters, your host Chris Tidball speaks with Tracy Yaun, Head of Casualty Claims for the US and Canada at AXA XL. They explore key challenges in the insurance claims industry, including fraud detection, medical billing abuse, and the strategic use of social media evidence. The conversation also addresses the growing knowledge gap as experienced professionals retire, highlighting AXA XL's investment in early career training programs. Additionally, they examine AI's expanding role in claims management while emphasizing the continued importance of human judgment, relationship-building, and the need for clear regulatory frameworks governing AI use in insurance.

To learn more about Tracy's work, click HERE.

Connect with Tracy on LinkedIn HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of the Claim Hunters podcast, your host Chris Tidball speaks with Matthew Deming, a major case unit liability administrator at Acadia Insurance. Matthew discusses handling large casualty claims, including construction defects, severe injuries like TBIs and fractures, and trends such as unnecessary medical treatments inflating claim costs. He addresses the challenges of nuclear verdicts, fraud detection, and the complexities of multi-party mediations. Matthew also highlights how AI tools are streamlining his workflow through document summarization and note-taking, allowing him to focus more effectively on critical claim details.

To learn more about Matthew's work, click HERE.

Connect with Matthew on LinkedIn HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of The Claim Hunters, host Chris Tidball sits down with Dave Fernandez, Chief Claims Officer at Kingstone Insurance.

Dave shares his unexpected journey into insurance, from a temporary role at Progressive to over three decades in the industry. The conversation covers Kingstone's growth plans, the shift to fully remote work, and the importance of hiring self-motivated, curious adjusters. They also explore AI's role as a productivity tool rather than a replacement for human judgment, and discuss strategies for improving retention in an industry facing ongoing staffing challenges.

To learn more about Dave's work, click HERE.

Connect with Dave on LinkedIn HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of the Claim Hunters, your host Chris Tidball interviews Rob Bowers, Chief Claims Officer at Westfield, as he reflects on his nearly four-decade career ahead of retirement.

Rob discusses the dramatic evolution of claims handling, from handwritten logs to AI, drones, and satellite imagery. He shares insights on remote work, the "Amazon mindset" of modern customers, nuclear verdicts, and the irreplaceable role of human empathy in claims. Rob closes by expressing excitement about retirement, grandchildren, travel, and continued community service.

To learn more about Rob's work, click HERE.

Connect with Rob on LinkedIn HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of the Claim Hunters, your host Chris Tidball interviews Taylor Smith, Founder and President of Suite 200 Solutions, about the 2026 CLM Defense Council study.

They discuss rising claim severity, increasing indemnity and defense costs, and the growing use of AI by plaintiff firms to secure larger settlements. The conversation highlights the defense industry's struggle to keep pace with AI-driven advocacy, a generational staffing crisis in defense firms, and the shortcomings of traditional hourly billing models. Taylor emphasizes the urgent need for insurers and defense counsel to modernize through AI adoption, alternative fee arrangements, and improved negotiation training.

To learn more about Taylor's work, click HERE.

Connect with Taylor on LinkedIn HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of the Claim Hunters podcast, your host Chris Tidball interviews Krista Glenn, Chief Claims Officer at Westfield Specialty.

Krista explains how Westfield Specialty, launched in 2021, operates as a specialty division focusing on cyber, excess casualty, and professional lines, with a growing global presence. She shares her career journey from law school to building Westfield Specialty's claims team from scratch. Key topics include hiring strategies, team culture, the complexity of specialty claims, and AI's role in claims processing, which Krista views as a helpful tool rather than a replacement for human expertise.

To learn more about Krista's work, click HERE.

Connect with Krista on LinkedIn HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of The Claim Hunters, host Chris Tidball speaks with Lauren Watstein from W. R. Berkley Corporation, who oversees legal bill review for 17 Berkley entities and manages corporate panel counsel.

Lauren explains how her experienced team of legal professionals audit invoices for accuracy and compliance with billing guidelines. She highlights common red flags like pattern billing and clerical tasks billed as attorney work, while emphasizing fair, collaborative resolution. Lauren also shares her career journey from retail to legal bill review and offers practical advice for claim adjusters navigating complex legal invoices.

To learn more about Lauren's work, click HERE.

Connect with Lauren on LinkedIn HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of Claim Hunters, your host Chris Tidball speaks with Mike Cummings, Head of Claims at Norfolk & Dedham (N&D Group).

They discuss rising litigation costs, inconsistent claims handling, and strategies to combat claim severity, including social media investigations and surveillance. Mike highlights challenges with soft fraud and inflated medical bills, and shares how AI is being used to streamline claims processing and improve adjuster efficiency. They also cover the impact of winter storms on property claims, the balance between remote and hybrid work models, and the ethical and legal questions surrounding full AI automation in claims handling.

To learn more about Mike's work, click HERE.

Connect with Mike on LinkedIn HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.