The Chick-fil-A Operator Building More Than a Business: How Faith Shapes the Way He Leads
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The Chick-fil-A Operator Building More Than a Business: How Faith Shapes the Way He Leads
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Troy Hess has spent more than a decade as a Chick-fil-A operator, but for him, running a restaurant is about a lot more than chicken, sales, or hitting the right numbers.
In this episode, Troy shares what it takes to build a strong workplace culture, develop young employees, lead with integrity, and genuinely care for the people entrusted to him. We also get into Chick-fil-A’s unique operator model, why Troy doesn’t believe in simply “coaching to the scoreboard,” and how he approaches everything from hiring and accountability to difficult conversations with his team.
And throughout it all, we talk about how Troy’s Christian faith shapes the way he leads, the responsibility he feels toward the people around him, and what it can look like to live out your faith through the work you do every day.