In this episode of The Business of Pet Care, host Dara Forleo sits down with Eve Molzohon, founder of Dog Handler Academy and a pet care business owner with more than two decades of experience, to explore why structured staff training is essential for safer, more consistent pet care operations. Eve shares how years of running dog daycare, boarding, and training facilities and solving real operational challenges led her to develop a more systematic approach to employee education.

• (00:00:01) - Introduction to the Business of Pet Care
• (00:01:29) - Meet Eve Molzan and Her Path Into Pet Care
• (00:02:36) - Touring Facilities to Learn Best Practices
• (00:05:29) - Building Fun for Pets, Dog Handler Academy, and Possum Pets Country Club
• (00:08:22) - Standing Out in a Crowded Market
• (00:09:09) - Pivoting During COVID and Helping Local Groomers
• (00:12:01) - Key Takeaway: Training and Accountability
• (00:12:48) - Break and Show Recap
• (00:13:18) - Designing Effective Employee Training Programs
• (00:16:47) - How Long Should Training Videos Be?
• (00:17:05) - Teaching the 'Why' Behind Tasks
• (00:18:40) - Reading Dog Body Language During Training
• (00:19:46) - The Growth and Reach of Dog Handler Academy
• (00:21:11) - Culture, SOPs, and Empowering Staff
• (00:22:58) - Beyond the Haircut: Training Focused on Safety
• (00:25:01) - Where to Find Dog Handler Academy
• (00:25:45) - Break: Now Media TV Programming
• (00:26:23) - Industry Standards for Working with Animals
• (00:28:41) - Evolution of Doggy Daycare Practices
• (00:30:01) - How to Choose a Trustworthy Daycare
• (00:33:14) - What Sets Dog Handler Academy Apart
• (00:35:34) - Where to Find Eve and Break
• (00:36:11) - Break: Now Media TV Programming Continued
• (00:36:46) - The Problem with Verbal Affirmation in Training
• (00:38:52) - The Real Cost of Replacing an Employee
• (00:41:11) - Calculating Training Costs and Time
• (00:44:13) - Restaurant Analogy: Shadowing and Checklists
• (00:46:06) - Final Advice: Building a Stronger Training Culture