"I don't like mission statements on walls… they have to live in the hearts and minds of the people." — Fred LeFranc

Think about that for a second.

How many companies have beautiful words framed in the lobby and a working culture that says the opposite?

On this week's episode of The Business of Joy, I had the joy of talking with Fred LeFranc (aka "The Chaos Strategist”), founder of Results Thru Strategy.

We dive into:

🧠 How pattern recognition helps him stay calm when companies are in chaos

❤️ The "guest journey" — why memorable experiences are activities fused with emotion

🤖 Staying relevant in the age of AI (hint: it starts with curiosity, not fear)

🎨 Why he wears colorful jackets, and what a client's judgmental comment taught him about personal branding

#BusinessOfJoy #ChaosStrategist #Leadership #PersonalBranding

How do you build a culture where employees stay, guests thrive, and profit follows?

In this episode of The Business of Joy, Lisa W. Miller sits down with industry veteran Amy Hom to discuss the "Origin Story" of a fearless leader. From picking peaches in St. Louis to running some of the most iconic restaurant brands in the country, Amy reveals the unconventional strategies that drive true job satisfaction and operational excellence.

In this episode, we discuss:

The Gen Z Confidence Crisis: Why only 16% of Gen Z feel "capable" at work and how to fix it.

The Two-Minute Rule: Amy’s personal framework for navigating high-stakes leadership stress.

Autonomy vs. Control: How giving chefs 70% menu autonomy drives massive retention and profit.

The "Heart Check": Why every executive meeting should start with a human pulse check.

RESOURCES MENTIONED: The GLEAM Network: https://www.gleamnetwork.net/ Barcelona Wine Bar: https://barcelonawinebar.com/ Lisa’s Gen Z Research: https://www.lwm-associates.com/genz-workshop

What do delivering blood in Rwanda and your Chipotle order have in common?

Zipline - the largest automated delivery system on Earth! And they do it with drones, not trucks!

You may or may not have heard of this company… but with a $7 Billion valuation, you will soon! I had the honor of interviewing founder/CEO Keller Rinaudo Cliffton on The Business of Joy show!

Here are some of my favorite parts:

1. From a walk-in refrigerator to a $7 Billion Valuation:

Six bucks an hour. A heavy down jacket in 120-degree Phoenix heat. That's where Keller learned more than he did in four years of high school.

2. Rwanda's blood network to your Chipotle burrito:

Same technology. Same objective. "A teleportation service that delivers what you need, when you need it."

3. The curiosity factor:

Curiosity is innate… “the challenge is how do you not stamp it out?”