Almost every business growth story comes up agaisnt this problem - the owner/boss starts to lose touch with their clients. What can be done? Fortunately there is a solution which is often deployed too late due to nerves on the part of the owner. Find out how the Account Manager solves this problem, and why it works so well.

If you could learn one leadership skill that makes your staff more motivated, your clients more engaged, and your children more likely to listen, what would it be?

In this episode I'm going to teach you exactly that: a coaching framework called GROW.

mark@businessveteran.com.au
https://businessveteran.com.au

From time to time, myself and other business owners are offered shares in privately owned business. For those a little newer to business, I offer some thoughts on his including the risks, and what to consider if you are tempted. In a slightly longer episode than usual, I start with a primer on the differences between shareholding, directorships and employment.

mark@businessveteran.com.au
https://businessveteran.com.au

A New Year is starting, so for many people its a time to reflect and think about what they'd like to change in their business. In this episode, I'll talk about refining your market segment - or more spcifically, focusing in on exaclty what type of customer you want. Importantly, I'll give you some critical factors to consider that most people dont think about.

mark@businessveteran.com.au
https://businessveteran.com.au

Halloween Special: Psychopaths are real, and may not be what you've believed from movies. Furthermore, if you're in business long enough, you will unknowingly employ one. The damage they cause cannot be underestimated. Find out just how they act, and the secret weapon you have to defend your business against them.

mark@businessveteran.com.au
https://businessveteran.com.au

Continuing on from part 2, this episode covers the emplpoyee who is not achieving their outcomes. I cover the essentials of managing people, to make sure you getting the basics right, through to a range of other possible causes of underperformance and strategies to try. Leading and managing people is not easy however its the only way forweard to building a business - it is worthy of your learning.

mark@businessveteran.com.au
https://businessveteran.com.au

When coming up to end of financial year, it's often a good time to review pays. While you don't have to align your planning with the tax year, it's common to do so, and a good idea to align your pay reviews with customer prices and budgeting to give you the best chance of achieving your profit goals. Don't neglect this important area of people management because underpaid staff could turn into your worse nightmare.

In this episode, I prepare you for some of the crazy things people believe when asking for more pay and how to combat them - hang on to your hat!

mark@businessveteran.com.au
https://businessveteran.com.au

PS next episodes of "Problem Employees" still coming

It won't take you long in business to run into an employee problem. It is one of the most common and vexing problems we business owners have to face. In this first of a series, I'll cover the most serious problems you're likely to come across.

Referenced in this podcast is the Gallup Q12

mark@businessveteran.com.au
https://businessveteran.com.au