『The Boss Is Not Allowed The Luxury Of Reacting』のカバーアート

The Boss Is Not Allowed The Luxury Of Reacting

The Boss Is Not Allowed The Luxury Of Reacting

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Leadership Emotional Control: Why Effective Bosses Must Respond Rather Than React Are you moody? We might immediately say no. We see ourselves as upbeat individuals, smoothly navigating our way through the workday. Good. The problem is that the workplace is roiling with confirmed, card-carrying boss watchers. They have their antennae out every time we appear, as they gauge the risk level of any interaction with us today. Should I raise that project possibility? Talk about the budget? Have that revenue-results discussion? They have been studying our body language, our gait, face and voice with such intensity that they can easily distinguish our mood on any given day — and sometimes throughout the day. This is why emotional self-control matters so much in leadership. The boss doesn't only manage work, deadlines, budgets and people. The boss also influences the emotional climate of the workplace. 1. Why Does A Boss's Mood Matter So Much? We radiate information to our team whether we intend to or not. If we are troubled, have we been sufficiently skilled actors to mask the emotions coursing underneath that bespoke suit? When everyone around us is losing their equilibrium, do we maintain ours? When people are panicking, are we an amplifier or a suppressor? We are the boss, so we set the tone for the day. If we are up, positive and composed, we have a much better chance of taking everyone else up with us. Conversely, if we are worried, concerned, irritated or down, we can drag the entire crew towards the bottom. The scary part is how hard it can be to draw people back up and how quickly we can sink their boat. Leadership presence is therefore not just what we say. Our face, posture, tone of voice, pace and behaviour are constantly signalling whether we are calm, accessible and in control. 2. Are Employees Really Watching Their Boss That Closely? Absolutely. The workplace is full of highly experienced boss watchers. They are trying to work out whether this is a good moment to raise a difficult issue, ask for a decision, discuss revenue results, flag a project problem or mention a budget concern. They read our body language. They listen to our voice. They notice whether we look rushed, irritated, distracted or relaxed. That has an important leadership consequence. If people conclude, "The boss is in a bad mood today, I won't mention it", important information may stop travelling upwards. The problem could be a customer complaint, a project delay, an underperforming employee or a commercial opportunity. Whatever it is, we need to know. A leader who cannot control their emotional signals may unintentionally train the team to avoid bringing them bad news. That is dangerous. Effective leadership requires the opposite: people need to feel able to tell us what is really happening. 3. Does A Leader Have To Be Positive All The Time? We need to be circumspect about what we say and how easily external events control our mood. Suppose we wake up and the look of the sky determines how we feel. Somber rain clouds, driving sleet or ice-cold snow might encourage us to complain about what a "lousy day" it is. Alternatively, crisp blue skies, fluffy white clouds and gorgeous warm sunshine might make us announce, "What a great day". Both statements can be dangerous for a leader. Why? Because both tell everyone that our mood can be randomly controlled by the weather. We have to be the sunny boss every day, regardless of the meteorological conditions. That doesn't mean pretending everything is wonderful when it isn't. It means controlling the emotional signals we transmit. We can note that it is raining and remember to take the brolly. That is enough. The weather doesn't get to run the boss. 4. What Does Mood Have To Do With Procrastination? There are other moods we need to be vigilant about. If the mood doesn't grab us, do we start procrastinating on certain unpalatable tasks? Especially the difficult ones. The boring ones. The time-consuming ones. The ones requiring us to really think hard. We scan our carefully considered priority list for today's assault on the workload and spy that one particular item has now crept towards the upper reaches of the "to do" pile. Do we inwardly wince? Then comes the frantic search for an escape route. Maybe a quick diversionary attack on email. Social media. Papers scattered across the transom. That telephone call we suddenly remember we need to make. In other words, every possible activity other than the irksome burden sitting directly in front of us. Leadership discipline means doing what needs to be done when it needs to be done, rather than waiting until we happen to feel like doing it. 5. What Should A Boss Do When Someone Lets Them Down? This is where emotional control becomes much harder. The news arrives that something hasn't been completed on time, on budget or to the required standard by one of the team. We were hurtling down the highway of happiness, fully charged and in control ...
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