Closing out this podcast series, BTN’s 2024 Travel Manager of the Year, Gilead’s Steve Sitto, chats with BTN executive editor Michael B. Baker about strategies for responsible collaboration, both with start-ups and legacy players, as well as how to drive compliance through AI and cost savings through personalization.

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When faced with the rapidly approaching deadline for American Airlines’ removal of content from EDIFACT channels last year, Oracle travel operations director Brian Hendrickson was able to work with his travel management company, online booking tool and global distribution system to enable touchless ticketing for NDC a few days before that deadline hit. Hear his story, along with how he has grown NDC bookings since those early days and how he plans to keep adapting for the future.

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Faced with growing demand for internal meetings and limited support staff to manage them, Elevance Health travel services manager worked with his company’s meetings and events teams to create an attendee management dashboard to streamline the meeting management process. Hear how he went about creating this tool, bumps along the way and the newfound efficiencies meeting and event planners at Elevance are enjoying as a result of having this tool at their disposal.

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