The Bathroom Test: What Guests Notice BEFORE the Food
カートのアイテムが多すぎます
カートに追加できませんでした。
ウィッシュリストに追加できませんでした。
ほしい物リストの削除に失敗しました。
ポッドキャストのフォローに失敗しました
ポッドキャストのフォロー解除に失敗しました
The Bathroom Test: What Guests Notice BEFORE the Food
-
ナレーター：
-
著者：
In this episode, Sosh Andriano shares insights on how to scale hospitality businesses, create memorable customer experiences, and leverage media and sponsorships for growth.
"Exceeding expectations creates loyalty"
Chapters:
00:00 Introduction to Hospitality Growth Strategies
01:20 Meet Sosh and His Hospitality Background
02:02 Challenges in Scaling Hospitality Businesses
02:30 Sosh's Experience with Whale's Tale Restaurant
04:47 What Makes a Restaurant Great?
05:35 Value on Dollar and Customer Perception
06:08 The Appeal of High-End Dining
06:35 Service, Quality, and Customer Loyalty
07:49 Soft Skills in Hospitality
09:17 The Importance of Cleanliness and Bathrooms
10:46 Creating Atmosphere and Ambiance
15:40 Memorable Service and Personal Touches
17:04 Using Media and Sponsorships for Growth
20:41 Co-Branding and Strategic Partnerships
21:48 Consumer Perspective and Feedback
22:07 Advice for Restaurant Owners from a Consumer's View
24:02 Reaching Out and Contact Information
"Communication starts with having a conversation"
Additional Key Topics:
*Strategies for exceeding customer expectations
*Scaling restaurants and hospitality businesses
*Importance of customer experience and soft skills
*Using media, sponsorships, and co-marketing for growth
*Authenticity, culture, and staff buy-in in hospitality
Head to EatSipGo.com for more value, newsletters, and updates.