Can a centuries-old bank still be a leader in innovation? At ABN AMRO, the answer is a clear yes, and Annerie Vreugdenhil is helping make it happen.

In this episode of The Bank Tellers, hosted by Money20/20 Head of Content, Sheryl Chen, Annerie shares how the bank is embracing the needs of the next generation through BUUT, a new banking platform built for Gen Z and their parents. With an Instagram-style interface, scrollable content, and teachable financial moments disguised as memes and short videos, BUUT is reframing financial literacy in a way younger users will actually engage with.

But the innovation doesn’t stop there. We also dive into:

-How ABN AMRO is training AI tools to support both clients and agents
-Why digital adoption is harder for older generations, and how the bank is meeting them where they are
-What it means to be a “universal bank” that truly serves everyone, from a 13-year-old to a client in early-stage dementia
-And how trust, timing, and tech come together to create hyper-personalized banking at scale

This is what it looks like when a legacy bank goes boldly into the future.

ABN AMRO: https://www.abnamro.com/en/home
Follow Annerie: https://www.linkedin.com/in/annerie-vreugdenhil-625a634/

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In this episode of The Bank Tellers, Simon Loong, Founder & Group CEO of WeLab, shares the story behind building one of Asia’s most innovative digital banking groups. From carrying secondhand IKEA desks into his first office to running a licensed digital bank across Hong Kong, Indonesia, and soon Thailand, Simon unpacks WeLab’s journey of growth, risk management, and smart expansion.

Hear how WeLab is redefining financial inclusion through digital lending, building trust across generations, and deploying AI in ways that are secure, scalable, and surprisingly human. This is a masterclass in how to grow across Asia (without losing your edge).

WeLab: https://www.welab.co/en/

Follow Simon: https://www.linkedin.com/in/simon-loong/

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In this episode of The Bank Tellers, Mike McCrary, 1st VP at LSBX (part of Lincoln Savings Bank), joins Zach Anderson Pettet to share what it’s like to help build one of the earliest and longest-standing fintech-bank partnerships in the U.S.

Mike takes us inside LSBX’s 10+ year journey of powering fintechs, lessons learned from the embedded finance boom and bust, and why community banks are still uniquely positioned to lead what’s next.

From the early days of rule-based savings apps to today’s conversations around APIs, risk, compliance, and real-time banking integrations, Mike breaks down how to scale sustainably, and why fintechs that respect banking fundamentals will have the biggest edge going forward.

Follow LSBX: https://www.lsbx.com/

Follow Mike: https://www.linkedin.com/in/mimccrary/

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