In this episode of the Autoworks Podcast, host John Lonas —owner of Autoworks Service and Repair in Prescott Valley, Arizona—breaks down what it means to be a general automotive repair shop.

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In this candid and unscripted episode, John Lonas, owner of Autoworks Service and Repair in Prescott Valley, AZ, shares a real-time reflection on customer service—from an outstanding experience at a local bakery to a less-than-stellar one minutes later at a lunch spot.

AutoWorks Service and Repair Website

AutoWorks Service and Repair Facebook Page

AutoWorks Service and Repair Instagram

In this episode of the Autoworks podcast, John Lonas, owner of Autoworks Service and Repair in Prescott Valley, Arizona, shares insights on improving customer service in the automotive industry.

After nearly a year since his last business coaching seminar, he reflects on the importance of stepping back and reassessing business operations.

AutoWorks Service and Repair Website

AutoWorks Service and Repair Facebook Page

AutoWorks Service and Repair Instagram

John Lonas, owner of Auto Works Service and Repair in Prescott Valley, kicks off the new year with a commitment to exceptional customer service. Reflecting on past successes and challenges, he emphasizes the need for continuous improvement in the auto repair industry.

For 2025, Auto Works' main focus is to "Wow the customer and take their pain away." Recognizing that vehicle repairs are often unexpected and stressful, the team is dedicated to making the process as smooth and hassle-free as possible.

AutoWorks Service and Repair Website

AutoWorks Service and Repair Facebook Page

AutoWorks Service and Repair Instagram

Welcome to the Auto Works Podcast, your go-to destination for insights, stories, and tips about the automotive world and beyond!

In this episode, we explore the often-overlooked experience of waiting rooms—what makes them bearable, what drives us nuts, and how we’re transforming the waiting experience for our customers.

AutoWorks Service and Repair Website

AutoWorks Service and Repair Facebook Page

AutoWorks Service and Repair Instagram

In this episode of the Autoworks podcast, John Lonas dives into the skyrocketing costs of new vehicles and the hidden expenses lurking behind "cheap" car deals. He shares insights on the pitfalls of modern car engineering, including costly maintenance issues, non-serviceable parts, and premature engine failures.

Tune in to learn why an older, well-maintained vehicle might sometimes be your best option!

AutoWorks Service and Repair Website

AutoWorks Service and Repair Facebook Page

AutoWorks Service and Repair Instagram

This Thanksgiving episode celebrates gratitude in personal and professional life. John reflects on family, teammates, customers, and the kindness that shaped Auto Works' success. A reminder to embrace thankfulness year-round and build connections with respect and honesty.

AutoWorks Service and Repair Website

AutoWorks Service and Repair Facebook Page

AutoWorks Service and Repair Instagram

In this episode of the Auto Works podcast, John shares essential tips for preparing your car for cold weather. He covers topics like keeping snacks and water in your car for emergencies, avoiding the use of power windows when there's ice on the glass, and the importance of freeing up frozen wiper blades. John also emphasizes checking your car's battery before freezing temperatures arrive and offers a free battery test at his shop. Tune in for practical advice to keep your vehicle in top shape during the winter months.

AutoWorks Service and Repair Website

AutoWorks Service and Repair Facebook Page

AutoWorks Service and Repair Instagram