Ben, the automotive industry charity celebrated its 120th anniversary in 2025. In that time, it has helped thousands of automotive workers and their families overcome difficulties.

But with daily pressures rising, and more awareness of mental health and wellbeing, the charity is working to ensure it can support many more people in the years ahead.

Auto Repair Focus Editor Phil Curry sat down with Ben's Senior Leadership Team, including Rachel Clift, Chief Executive Officer, Matt Wiggington, Head of Growth and Development, and Ellen Plummer, head of Aawreness and Experience, discussed how the charity helps, and how it aims to grow, and support a new generation of automotive industry employees over the next 120 years.

We highlight the importance of awareness regarding mental health issues and financial difficulties, emphasising that Ben stands ready to assist those in need, regardless of their circumstances. The conversation also underscores the necessity for proactive engagement and early intervention to prevent crises before they escalate. Ultimately, we collectively urge listeners to familiarize themselves with the resources available

If you are struggling, you can reach out to Ben for help. Find more details on their website, Ben.org.uk

Takeaways:

1. The charity Ben has been supporting the automotive industry for an impressive 120 years, adapting to meet evolving needs.
2. Awareness of mental health and wellbeing within the automotive industry remains a critical challenge for Ben.
3. Ben is dedicated to providing support for individuals facing mental health and financial issues, emphasising the importance of outreach.
4. The organisation aims to normalise conversations surrounding mental health, encouraging individuals to seek help when needed.
5. Ben is evolving into a singular health and wellbeing charity focused on the automotive industry, enhancing its impact.
6. Collaboration with employers is essential for Ben to effectively reach and support automotive workers across the industry.

In this episode of the Automotive Transmission Podcast, from Auto Repair Focus, Phil Curry discusses the issue of headlight glare, and how a new government report suggests the issue is more down to driver awareness than any issue with modern vehicles. But is this right, or are there other potential issues at play?

Plus, Sophie Lyden, The Tyre Lady and Depot Manager at Westgate Tyres, together with Stuart Lovett, Chair of road safety charity Tyresafe, join us to discuss the shocking state of tyre safety in the UK, and the role garages will play in educating drivers. With a considerable knowledge gap on tyre maintenance, and worrying MOT figures, how can technicians ensure their customers are remaining safe, and staying up-to-date with checks?

Guests

• Sophie Lyden – The Tyre Lady
• Stuart Lovett – Chair, Tyresafe

Further reading

You can stay up to date with the latest automotive aftermarket news at autorepairfocus.com, or subscribe to our YouTube channel.

If you have a story to share, or want to take part in the Auto Transmission Podcast, you can leave voice feedback via our website, or email phil@autorepairfocus.com.

Takeaways:

• In this episode, we discussed the critical importance of headlight glare, especially during darker months.
• The podcast emphasised the ongoing need for drivers to regularly check their tyre conditions and safety.
• We highlighted the alarming statistics regarding driver awareness of legal penalties for unsafe tyres.
• The necessity for garages to educate customers on tyre safety and proper maintenance cannot be overstated.

In this episode of Auto Transmission, the podcast from Auto Repair Focus, we speak with Alex Barnes, an Ombudsman at The Motor Ombudsman, to find out more about his work, and the role the company plays in offering fair alternative dispute resolutions for consumers and businesses within the automotive industry.

No customer ever wants to be in a position to make a complaint, while no business wants to receive one. However, sometimes issues arise, and once all efforts between the two involved parties run out of steam, The Motor Ombudsman can help. They provide fair and impartial overviews of cases, to work towards a resolution.

Auto Transmission goes behind the scenes at The Motor Ombudsman to find out how they deal with cases. Barnes discusses his day-to-day role, and the qualifications that help him when adjudicating.

The episode also provides tips for businesses on how to avoid a complaint, and highlights the areas where the most complaints arise. Throughout, we explore the challenges faced by both consumers and businesses, while underscoring the critical nature of fairness and transparency in dispute resolution.

Find out how you can deal with customer complaints, and how The Motor Ombudsman can help, in Auto Transmission, from Auto Repair Focus.