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Holiday cheer meets claim chaos, and we’re here to make sense of it. From overloaded outlets and dry Christmas trees to frozen pipes and black ice, we walk through the winter risks that drive property, auto, and liability claims—and how smart adjusting turns messy losses into clean resolutions. We share practical tools adjusters can use right now: when to call a cause-and-origin expert, how to preserve cords, sockets, and devices for subrogation, and what chain-of-custody documentation should look like to avoid spoliation fights.

The conversation digs into policy nuance around freeze losses and ensuing water damage, plus the real-world factors that determine negligence: missed fuel deliveries, drafty penetrations on windward walls, and “reasonable time” standards for clearing snow and ice. We also talk friendly fire versus hostile fire, linear burn patterns that suggest accelerants, and why early manufacturer notification can make or break a recovery. If you work with renters, you’ll get talking points for contents coverage and loss-of-use, and if you manage a team, we offer ways to bridge training gaps without overwhelming new adjusters.

We don’t skip the human side either: holiday burnout is real, and clear choices—simpler gatherings, fewer decorations, better checklists—help keep stress down and claims up to standard. Whether you’re in property, auto, liability, or workers’ comp, this seasonal playbook will sharpen your field questions, improve your evidence handling, and guide insureds and third parties toward the path that serves them best. Subscribe, share with a colleague, and leave a review to help more adjusters find the show—then tell us your toughest winter claim and what you’d do differently next time.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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We rethink “rules of the road” from an adjuster’s view, showing why left-hand turns aren’t always at fault, how point of impact changes everything, and when last clear chance controls the outcome. Practical field tips help you collect better evidence, weigh foreseeability, and assign fair liability.

• left-hand turns, control of the intersection, point of impact
• duty to yield, duty of reasonable care, last clear chance
• comparative negligence across merges, passes, and hills
• weather and visibility shaping foreseeability and speed choice
• truck wide-right turns and squeeze hazards
• evidence gathering using cameras, debris, skid marks, telematics
• emergency vehicles, yielding protocols, municipal immunities
• four-way stop logic and practical right-of-way choices
• why tickets don’t decide liability and how to argue fault
• calls for listener topics, guests, and feedback on platform of choice

Please like, follow, subscribe, share, and comment so the algorithm picks us up and we can grow. If you listen on Spotify, drop your comments on LinkedIn. For independent adjusting services, visit www.autin.claims and use the contact us tab to join our roster. Give us five stars and a review.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

🎧 Spotify Episode Description

Episode 82: Giving Thanks — Bill’s Back!

This Thanksgiving episode is all about gratitude. Bill returns to the podcast, and we share what we’re thankful for — from the people who make our work meaningful to the everyday wins that keep us going in the P&C claims world.

Whether you're driving to a loss site, reviewing files, or heading home for the holiday, take a moment with us to reflect on the good stuff.

💛 What are you grateful for this year?
Share your thoughts with us on LinkedIn or Spotify’s Q&A — we’d love to hear from you.

Follow, rate, and tap the bell so you never miss an episode.

#TheArtOfAdjusting #ClaimsAdjuster #InsurancePodcast #Thanksgiving #InsuranceProfessionals #DailyClaims #AutenClaims

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.