How do you move 100 million subscribers onto a single BSS stack without disrupting customers? In this episode of Talking Transformation, Robert Curran talks to Hitesh Kumar (SVP Consumer Technology & Digital Innovation, Indosat Ooredoo Hutchison), Saurabh Sharma (ICT Program Director for IOH, Ericsson) and Appledore principal analyst John Abraham about one of the industry’s largest core commerce transformations.

They discuss:

• Consolidating a post-merger “architectural spaghetti” of billing, charging, CRM and catalog systems onto Ericsson’s Digital Monetization Platform
• Migrating 83 million Indosat and 40 million Hutchison subscribers in a matter of weeks, with minimal customer impact
• Using GPUs to cut migration windows from around 16 hours to under two
• Why removing customisation and staying out-of-the-box made delivery predictable
• Leading change through data, executive sponsorship and relentless communication (“95% people, 5% technology”)
• One-minute time-to-market, with product launches run by the business rather than IT
• Why generic systems struggle with telco concept-to-cash complexity
• Moving the BSS stack to Google Cloud alongside IOH’s AI and agent platform

#TalkingTransformation #BSS #DigitalTransformation #Telco #AgenticAI #Ericsson #IndosatOoredooHutchison

Can Agentic AI handle the complexity of modern telecom? In this episode, Dale Skeen, CTO of Vitria Technology, joins Robert Curran to discuss why simply having "more data" isn't enough for autonomous operations and how the "Semantic Knowledge Plane" provides the reasoning and context AI needs to succeed.

Inside this episode:

• The Data vs. Knowledge Gap: Why standard databases fail to capture the complex dependencies of 5G networks and how semantics define the true nature of network relationships.
• Building Trust in AI: How a knowledge plane provides guardrails and explainability, forcing LLMs to use "chain of thought" reasoning to eliminate hallucinations.
• Incremental Transformation: Skip the "big bang" failures. Learn how to build a "minimum viable knowledge graph" in 90-100 day sprints with measurable ROI.
• Real-World Results: Discover how operators are achieving 95% triage accuracy before customer impact and 20-30% year-over-year productivity gains.
• The Self-Evolving Plane: A look at tools that harvest knowledge from telemetry, troubleshooting guides, and closed tickets to create a self-learning system.

Whether you are looking for a competitive cost advantage or faster service innovation, this discussion explains why persistent knowledge is a telecom operator's most tangible business asset.

The goals of network and service assurance haven't changed - but just about everything else has. How should operators adapt their assurance strategies and established a modern assurance capability? In this episode, Robert is joined by two true veterans in this market and topic: Ashley Woods, from Blue Planet (a Division of Ciena) and Principal Analyst Patrick Kelly.