The 5Cs of Agentic Commerce: A framework that actually makes sense for the era of Shopping Agents with Lauren Livak of the Digital Shelf Institute, Aaron Conant of BWG Connect, & Max Sinclair of Azoma
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The 5Cs of Agentic Commerce: A framework that actually makes sense for the era of Shopping Agents with Lauren Livak of the Digital Shelf Institute, Aaron Conant of BWG Connect, & Max Sinclair of Azoma
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Agentic commerce is moving from buzzword to boardroom priority - but what should brands actually do next? In this episode of Digital Deep Dive, Aaron Conant is joined by Lauren Liv Gilbert of the Digital Shelf Institute and Max, founder and CEO of Azoma, to translate a fast-changing landscape into a clear, practical strategy for brand and ecommerce leaders.
Together, they unpack the 5 Cs of Agentic Commerce: Completeness, Context, Citations, Correctness, and Customer Acquisition. (Download the full whitepaper).The conversation explores how structured product data makes products eligible for AI recommendations, why listings must answer real shopper questions, where platforms such as ChatGPT, Gemini, Amazon’s shopping assistant, and Walmart’s Sparky source their information, and how brands can identify and correct inaccurate AI-generated claims. The framework is designed as a compounding flywheel, connecting digital-shelf fundamentals with measurable commercial growth.
From building contextual product content and earning trusted citations to navigating Reddit, brand.com, earned media, AI personalisation, and emerging measurement challenges, this episode offers an actionable roadmap for competing on the agentic shelf.