What happens when Emergency Dispatchers become protocol experts? Jasper County Emergency Services has developed a unique Protocol Specialist model to support their dispatchers across medical, fire, and police protocols. In this episode, Ellen Biesemeyer and Brandon McClintock discuss how the program works, the benefits they've seen, and lessons learned for other centers looking to implement a similar approach.

From drivers to clinicians and transport to healthcare, Brian Dale and Louise Todd unpack the 40-year evolution of the UK Ambulance Service and reveal how the profession transformed from a municipal transportation fleet into a university-educated clinical workforce at the heart of modern healthcare.

Dana Heckman and Jessica Cales from Colorado Springs graciously share their experiences with active shooter incidences with and without the Active Assailant Protocol in place. They highlight the importance of the protocol, the Active Assailant Protocol training, and helping Emergency Dispatchers be prepared for whatever happens in the moment.

Schedule an in-person or remote instructor-led Active Assailant training for your agency here.

Meridith is joined by Allen Siorek and Sean Cloney to spill on all things RCO—what it is, why it was created, and how agencies can get the most value out of their RCOs.

Find Your RCO Here!

Join us for a very special conversation with DR. Andre Jones to hear about his experience working for the National Ambulance Service in Qatar. We talk with Dr. Jones about how EMS services in Qatar have adapted to regional conflict and managed one of the largest global events of our time, and how EMS services were managed during the World Cup.

For this very special episode, our hosts, Meridith and Bobby, join forces for the first time ever to look back on two years of Tell Me Exactly. From their favorite episodes to what they’ve learned through the years to their hopes for the future of Tell Me Exactly, Meridith and Bobby get into it all.

Show Notes:

How "Tell Me Exactly What Happened" Came to Be with Dr. Clawson

QA: The Concept of Reasonableness with Brian Dale

How to Create an Effective Policy for Gone-on-Arrivals with Brian Dale

Everything About Medical Industry Standards with Brett Patterson and Darren Judd

Everything About Fire Industry Standards with Mike Thompson and Jay Dornseif

Everything About Police Industry Standards with Dave Warner, Jason Barbour, and Mark Von Behren

In this very special episode, we sit down with the President of Priority Dispatch, Chris Murdock, to get an inside look at his journey through the organization, where we are heading, and discuss a few exciting things we have on the horizon.

Guest host Bobby Benton sits down with Jason Barbour to talk about how the Police Priority Dispatch System has evolved from version 1 to now. From the difference between police protocols and medical to the most important updates he's seen in EPD over the years, you don't want to miss Jason's insights into the Emergency Police Dispatch System.