Host Phil Gervasi talks with Chris Grundemann, cofounder of the Network Automation Forum and AutoCon, about why network automation still isn’t fully adopted after more than a decade of hype. They dig into the real blockers behind the tech: skills gaps, engineer identity and culture, organizational structure, and the broader “sociotechnical” system around NetOps. Chris also shares how the AutoCon community has evolved over five events, the growing role of observability and AI in automation, and what’s next for NAF and AutoCon in Europe.

Kentik’s Mav Turner joins host Phil Gervasi to go beyond chatbot hype and dig into real AI reasoning for network operations. They discuss how Kentik AI Advisor uses network intelligence, hybrid RAG, and tool-calling to troubleshoot issues, optimize cost, and democratize access to network expertise. Along the way, they cover architecture, data governance, model evaluation, and why AI has to be built into an observability platform itself, not bolted on.

Host Philip Gervasi talks with Kentik pre-sales engineer Sean McGinley about what it really means to work in pre-sales. They unpack the various titles associated with those roles (e.g., solutions engineer, solutions architect) and discuss how pre-sales bridges the gap between technology and business. Learn how these roles balance hands-on engineering with customer relationships. Along the way, they share personal stories, lessons learned from the field, and why pre-sales can be one of the most rewarding career paths in tech.