Tej Soni has spent nearly 25 years building technology for the auto industry. As CEO of Frog Data, he's the mind behind Fixed Ops Velocity, the platform dealers can't stop talking about. Now he's back with something bigger.

Your service advisors are walking away from money every single day. Not because they're bad at their jobs. Because the system was never built to catch it.

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What we discuss in this episode:

• Why only 1-2% of declined services get logged in a dealership's DMS, when the real number is closer to 10%
• The real dollar cost of ignoring declined services on a store doing 800 ROs a month
• How Frog Data trained an AI model on 150,000 real repair orders to catch what humans miss
• Why personalized follow-up emails convert customers that blanket discount coupons never will
• How AI is turning inbound phone calls into booked appointments and customer sentiment reports
• What it actually takes for a dealer to implement this

If your fixed ops department is leaving $10,000 to $20,000 a month on the table without knowing it, this is the episode that puts a number on it.

Listen to the episode featuring Tej Soni for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Tej Soni

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement