A client asking for a discount mid contract can feel like a punch in the gut. Your brain goes straight to value, rejection, and worst-case scenarios, even when the work is solid and the relationship is good.

In this episode, I share a real story from a digital marketing agency owner whose client asked to lower her monthly price by two-thirds halfway through a three month engagement. The surprising part is that he was not unhappy and the results were not the issue.

I take a look at what to do when a client wants to lower their investment, how to stop taking it personally and how to get curious about what is really driving the request. Often it is cash flow and timing, not a lack of trust or a lack of value.

You will hear the three options you have in this situation, and why restructuring payments can sometimes protect your scope, your revenue, and the relationship at the same time.

00:00 Introduction

00:38 Client is asking for a discount mid contract

01:45 The real issue: cash flow, not value

02:30 Three options when a client asks for a discount

03:37 Restructure payments, keep scope

04:35 Timing and cash flow vs price

05:00 Protect revenue and protect relationships

LINKS

Emma McQueen:

Day With The Queen

Website

YouTube Channel

August Go-Getter Event in Brisbane: https://emmamcqueen.com.au/events/go-getter-brisbane/

BD Sprint:

https://emmamcqueen.com.au/coaching-services/bd-sprint/

Mentioned in this episode:

Day With The Queen

If your sales calls feel warm and promising, but the follow-up dies in the inbox, this episode will hit a nerve. We’re talking about the sneaky gap between “that was such a great chat” and “why did they disappear?”, and why it’s rarely your offer, your price, or your personality. Most of the time, it’s simpler than that. The call had no structure, so nothing moved forward.

You’ll hear a repeatable way to run a clarity or discovery call that still feels human, but actually goes somewhere. We cover how to choose one clear offer before you even jump on the call, how to anchor the conversation in the client’s transformation (not your list of deliverables), and how to lead without dominating the airtime. It’s about listening properly, reflecting what you’re hearing, and earning the right to present a solution that fits.

We’ll also get into the moment most people talk themselves out of the sale, how to hold your nerve when it’s time to make the offer, and why pricing should match the outcome, not the clock. Then we finish where money often leaks: the next step. Not vague “let’s stay in touch” energy, but a clear, kind, time-bound close that keeps momentum alive.

CHAPTER MARKERS

00:00 Stop Losing Sales

00:48 Why Calls Drift

01:44 Pick One Offer

03:23 Map The Ladder

04:36 Three By Three Call

08:01 Offer In Three

09:28 Silence Sells

10:17 Price With Conviction

11:14 Lock In Next Step

12:23 Homework And Practice

13:45 Wrap Up And CTA

LINKS

Emma McQueen:

Website

For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/

YouTube Channel

August Go-Getter Event in Brisbane: https://emmamcqueen.com.au/events/go-getter-brisbane/

June Go-Getter Event in Melbourne:

https://emmamcqueen.com.au/events/go-getter-day/

BD Sprint:

https://emmamcqueen.com.au/coaching-services/bd-sprint/

Mentioned in this episode:

Style Bundle

Instagram: https://www.instagram.com/style_bundle/

Style Bundle

Instagram: https://www.instagram.com/style_bundle/

Style Bundle

A quiet week in business can mess with your head fast. One minute you’re fine, the next you’re wondering how to get more clients and whether you need to change everything. In this episode, I’m sharing a simple metaphor that brings you back to strategy, not panic: turn on the tap.

Every business has a “tap”, a handful of actions that reliably create opportunities when you actually do them. The problem is we forget, we get busy, and we start chasing shiny new tactics instead of switching back on what already works.

You’ll hear the four taps I look for first: relationship taps, visibility taps, invitation taps, and generosity taps. Plus, I’ll walk you through how to create your own “tap map” so you always know what to do next when things slow down.

If you’re ready to stop reinventing the business every time it goes quiet, this is your reset. Pick one tap, turn it on this week, and build momentum from there.

Chapter Markers

00:00 Business Gone Quiet

00:56 Turn the Tap On

01:18 Real Client Tap Wins

02:37 Stop Chasing Shiny Taps

03:32 Busy vs Real Taps

04:08 Four Types of Taps

05:39 Build Your Tap Map

07:18 Find Your Top Revenue Taps

07:57 From Hope to Operating System

08:34 Your One Tap Challenge

09:31 Wrap Up and Call to Action

10:07 Podcast Outro

LINKS

Emma McQueen:

Website

For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/

YouTube Channel

August Go-Getter Event in Brisbane: https://emmamcqueen.com.au/events/go-getter-brisbane/

June Go-Getter Event in Melbourne:

https://emmamcqueen.com.au/events/go-getter-day/

BD Sprint:

https://emmamcqueen.com.au/coaching-services/bd-sprint/

Mentioned in this episode:

Style Bundle

Instagram: https://www.instagram.com/style_bundle/

Style Bundle

Style Bundle

Instagram: https://www.instagram.com/style_bundle/