Ilona explains what it takes to transform talent acquisition at a 300,000-person organization. From consolidating a sprawling, decentralized TA function into a unified operating model to simplifying a bloated tech stack and driving global process adoption, Ilona shares how her team moved from fragmentation to focus. The conversation explores the difference between operational busy-ness and strategic impact, why process discipline must come before innovation, and how talent leaders can elevate their influence with the C-suite by telling a smarter story with data. Ilona also reflects on career growth, embracing discomfort, and the power of saying yes to unexpected opportunities.

1. Decentralization Creates Duplication
PepsiCo's TA teams were spread across dozens of reporting lines globally, leading to inconsistent processes, unclear ownership, and change fatigue. Consolidation created clarity, agility, and shared priorities.

2. Process Before AI
You can't layer automation or AI onto chaos. The team prioritized process adherence, data quality, and recruiter capability building before pursuing more advanced innovation.

3. Simplify the Tech Stack
Replacing multiple point solutions with a unified ATS ecosystem reduced complexity and enabled cleaner reporting, better adoption, and stronger governance.

4. Operational Metrics Aren't Enough
Time-to-fill and offer acceptance rates matter, but executives want insight. Strategic scorecards now combine performance data with external market intelligence and competitive context.

5. Capability Building Is Strategic Work
Interviewing skills, recruitment strategy conversations, offer management, and stakeholder alignment are foundational competencies that elevate TA's business impact.

6. Change Management Requires Intentionality
Regular pulse checks, global town halls, leadership alignment, and engagement committees helped stabilize morale and improve adoption during transformation.

7. Career Growth Requires Discomfort
Ilona's advice: say yes to unclear opportunities, embrace uncertainty, and get comfortable being uncomfortable.

Ilona Kremer on LinkedIn

LHH Recruitment Solutions

A Beautiful Working World

A Soundbeam Studios Production

Camye Mackey, EVP and Chief People, Diversity & Inclusion Officer for the Atlanta Hawks, joins Rob to talk about building culture inside one of the most community-connected brands in sports. From embedding inclusion into both workforce strategy and marketplace impact, to designing a "Talent Blueprint" that future-proofs the organization, Camye shares how HR can operate as a true business partner. The conversation explores generational diversity, AI adoption, workforce skill gaps, and why DEI remains a business imperative, not a buzzword. If you're thinking about how to architect a modern people strategy that reflects your community and scales with change, this episode offers a practical and inspiring roadmap.

• DEI Is a Business Imperative: Camye reframes diversity and inclusion as drivers of innovation and performance, not political talking points. Diverse perspectives fuel better decisions and stronger outcomes.
• Culture Must Be Lived, Not Framed: The Hawks operationalize values through behaviors (SMILE: Southern hospitality, Make a moment, Individuals matter, Listen & learn, Empowerment), turning principles into daily practice.
• HR Must Lead on Technology: AI and digital tools aren't side projects. HR is central to training, adoption, policy shifts, and workforce readiness.
• Workforce Planning Is Strategic: The "Talent Blueprint" approach connects business strategy to job design, compensation, competency development, and skill gap analysis.
• Generational Diversity Is Real: With five generations in the workplace, people strategy must flex to meet different needs and expectations.
• Curiosity Is Career Leverage: Camye's advice: stay close to the business, ask questions, be relentlessly curious, and position yourself as a solution partner.

Camye Mackey on LinkedIn

LHH Recruitment Solutions

A Beautiful Working World

A Soundbeam Studios Production

Tim shares how he built (and scrapped) a multimillion-dollar AI interview scheduling bot, why we should rethink HR's "pecking order," and lessons from the front lines of automation. The conversation dives into digital assistants, digital workers, and why HR and IT must now operate as true partners. Tim also challenges the idea that transactional HR work is a necessary career stepping stone, arguing instead for a smarter, more strategic entry path into the profession.

• Shared Services Is Strategic: The most frequent HR touchpoint for employees sits in operations, exactly where AI can drive real differentiation.

• Not Every AI Bet Pays Off: Tim shares a candid story of a failed, high-investment interview scheduling build and the lessons learned about build vs. buy.

• 80% Isn't Good Enough in High-Stakes Workflows: In areas like recruiting, partial automation can create more risk than value.

• Digital Workers Are Coming: HR and IT must think about AI agents like employees, onboarding, training, performance management included.

• Entry-Level HR Needs Rethinking: Transactional work shouldn't be the default gateway to the profession in an AI-augmented world.
  
  

  Tim Young on LinkedIn

  LHH Recruitment Solutions

  A Beautiful Working World

  A Soundbeam Studios Production