If you keep hiring the same type of person and getting the same disappointing result, it may be time to take a closer look at your process. In this episode, we’re breaking down how your mindset, interview questions, onboarding, and decision-makers all influence who joins your team. We also explore why seeing potential in someone isn’t always the same as identifying the right fit.

You’ll learn how to hire around your core values, recognize qualities like humility, drive, kindness, and coachability, and protect your culture when someone isn’t the right fit. The wrong hire can cost you financially, emotionally, and culturally. Sometimes, it really is better to have no one than the wrong one.

🔗 Resources & Links

📈 Learn more about Growth Coaching:
https://www.therefinenetwork.com/growth-coaching

🎓 Explore The Artist Academy:
https://www.therefinenetwork.com/artistacademy

📊 Discover SCALE (the Refine systems program):
https://www.therefinenetwork.com/scale

📲 Download The Refine Network App (Apple & Android):
Search “The Refine Network” in your app store

📸 Follow us on Instagram:
@therefinenetwork

Chapters

00:00 What Pet Would You Choose?
02:11 Why You Keep Getting the Same Hiring Results
02:34 Changing Your Hiring Mindset
04:20 Is Your Hiring Process the Problem?
05:22 Who Should Make the Hiring Decision?
06:25 Seeing Potential vs. Seeing the Right Fit
07:09 Protecting Your Salon Culture
07:32 Interview Questions That Reveal Character
08:56 What Are Your Five-Year Goals?
10:42 Hiring Around Your Vision and Core Values
12:04 Your Team Reflects Your Leadership
14:20 Knowing When Someone Isn’t the Right Fit
15:20 Five Qualities to Look for in a New Hire
19:11 How to Tell if Someone Is Coachable
20:34 If It’s Not a Hell Yes, It’s a Hell No
21:26 Reverse the Interview Question
22:39 Take Your Leadership Further

Your color bar could be costing your salon more than you think.

In this episode, we sit down with leaders from L’ANZA and Vish to break down what’s really happening behind the color bar—from product waste and excess inventory to services that are performed but never actually charged for.

We talk about how understanding your true cost per application can uncover hidden profit, why more inventory doesn’t necessarily mean better results, and how better systems create accountability without putting the burden on your team or your guests.

You’ll also hear how technology can improve communication between stylists and the front desk, help salons charge consistently for the work they’re already doing, and turn money that was once being lost into opportunities for education, improvements, and growth.

If you’ve never taken a close look at what your color bar is actually costing you, this conversation might change the way you think about it.

🔗 Resources & Links

📈 Learn more about Growth Coaching:
https://www.therefinenetwork.com/growth-coaching

🎓 Explore The Artist Academy:
https://www.therefinenetwork.com/artistacademy

📊 Discover SCALE (the Refine systems program):
https://www.therefinenetwork.com/scale

📲 Download The Refine Network App (Apple & Android):
Search “The Refine Network” in your app store

📸 Follow us on Instagram:
@therefinenetwork

Chapters

00:00 Welcome to Talks with the Refine Network
00:07 Meet L’ANZA’s Global Artistic Director
00:30 The Story Behind Vish
01:12 What Your Color Services Are Actually Costing You
01:33 How Much Product Is Going to Waste?
02:13 Turning Color Inventory Into Profit
02:33 The Problem With Dead Stock
03:16 Setting Better Color Benchmarks
04:29 Creating Accountability at the Color Bar
05:28 Better Communication = Fewer Missed Charges
06:14 20% of Salon Services Aren’t Being Paid For
06:38 Why L’ANZA’s Model Works
07:23 The Profitability Problem in the Salon Industry
07:47 Why Technology Belongs at the Color Bar
08:26 Closing Thoughts

What happens when you intentionally invest in developing talent from the very beginning?

In this episode, you’ll hear from Chantal and Lily of ECLIPS Salon about the power of salon apprenticeship from both sides of the experience. Chantal shares what they’ve learned from 15 years of developing apprentices, while Lily gives you a look at what it’s like to learn, grow, and build confidence within the program today.

They dive into how apprenticeship can shape technical skills, salon culture, client relationships, and the confidence someone carries into their career. You’ll also hear why ECLIPS starts with the skills that allow apprentices to contribute to the team right away, how clients become part of their growth, and what it takes to stay patient when you’re still finding your footing.

Whether you have an apprenticeship program or hire through a more traditional path, this conversation is a reminder that developing great people takes intention. Give them the tools, education, confidence, and support to grow, and you’re not just preparing them to work behind the chair — you’re helping them build a career that lasts.

🔗 Resources & Links

📈 Learn more about Growth Coaching:
https://www.therefinenetwork.com/growth-coaching

🎓 Explore The Artist Academy:
https://www.therefinenetwork.com/artistacademy

📊 Discover SCALE (the Refine systems program):
https://www.therefinenetwork.com/scale

📲 Download The Refine Network App (Apple & Android):
Search “The Refine Network” in your app store

📸 Follow us on Instagram:
@therefinenetwork

CHAPTERS:
00:00 – Beauty Secrets & Hair Hacks
01:41 – The Power of Salon Apprenticeship
04:37 – Choosing Apprenticeship as a Career Path
07:17 – How Apprenticeship Supports Salon Culture & Clients
09:40 – Learning the Skills Behind the Chair
12:15 – Building an Apprenticeship Curriculum That Works
14:45 – Setting Future Stylists Up for Success
16:43 – Confidence, Patience & Building a Lasting Career
18:37 – Investing in the Next Generation