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Kristen Gale's life went from zero to TEN real quick. After she got fired a second time from her second internship (who even knew unpaid interns could get fired?) she took a fortuitous wrong turn on Queen Street West in Toronto, and the neighborhood's "pearls of promise" set her into action. Almost overnight, her concept of a beauty bar that had the efficiency of low-end nail salons with the standards of high-end spas became THE TEN SPOT.

Kristen tells it all as it happened; how her business has evolved into an international franchise model over the past 17 + years, big learnings, shower-cry moments and what she still loves most about The TEN SPOT.
In this conversation, we discuss:

• How The TEN SPOT went from idea to construct
• A detailed account of how she secured financing (because it shouldn't be a secret that most businesses require MONEY)
• The jump from one location to many
• Stumbling onto the notion that she had created the foundation for a franchise business
• Growth moments that came from "dumb-dumb" mistakes all the way through
• The absolute power of asking questions
• Self awareness and self belief

...And so much more. Am I convinced that I need to open a TEN SPOT franchise location now? Probably.

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