『THE PROPERTY PLAYBOOK』のカバーアート

THE PROPERTY PLAYBOOK

THE PROPERTY PLAYBOOK

著者： Rory Anderson
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今ならプレミアムプランが3カ月 月額99円

2026年5月12日まで。4か月目以降は月額1,500円で自動更新します。

概要

The property management podcast that unlocks leadership lessons from experts in the trenches of multifamily.

The Property Playbook goes beyond doors and rent rolls — it’s where real property management pros share real stories, real challenges, and real leadership insights from the field. Whether you're managing a 50-unit community or leading a national portfolio, this show gives you the strategies, systems, and stories you won’t hear in a textbook.

Each episode features candid conversations with property managers, leasing agents, maintenance technicians, asset managers, owners, vendors, and industry leaders who have lived the work — and learned the lessons.

You’ll hear:

  • Leadership and team-building insights from on-site and regional pros
  • Leasing, operations, and resident experience strategies that actually work
  • Career journeys, breakthrough moments, and “I’ll never forget that day…” stories
  • How property professionals grow people, drive results, and protect asset value

Who’s it for?
Property managers, leasing professionals, maintenance technicians, asset directors, ownership groups, vendors, and future leaders considering a career in multifamily.

If you're in the multifamily business — or thinking about it — this is your playbook.

2025 Rory Anderson マネジメント マネジメント・リーダーシップ 経済学
エピソード
  • The $0 Leasing Strategy That Outperforms Everything Else with Godfrey Cambel

    The $0 Leasing Strategy That Outperforms Everything Else with Godfrey Cambel
    2026/05/04

    This episode with Godfrey Cambel is a masterclass in getting back to what actually works in multifamily leasing. Instead of chasing flashy tactics, Godfrey breaks down the simple, disciplined habits that drive real results—strong first impressions, genuine human connection, fast follow-up, and consistent execution.

    From eliminating phone distractions to mastering in-person conversations, he highlights how small behaviors shape the entire resident experience. The big takeaway? Leasing isn’t about selling units—it’s about building trust. Teams that stay sharp, avoid complacency, and focus on people—not just processes—are the ones that win long-term.

    CHAPTERS:

    00:00 Introduction to Leasing Fundamentals

    02:15 Building Genuine Connections in Leasing

    10:08 Creating Positive First Impressions

    12:44 The Importance of Personal Communication

    19:38 Engaging with Prospective Residents

    22:45 Avoiding Complacency in High Occupancy

    27:12 Creative Resident Engagement Strategies

    KEYWORDS:

    • Multifamily leasing
    • Resident experience
    • Leasing fundamentals
    • Occupancy strategy
    • Customer service
    • Leasing conversion
    • Property management leadership
    • Follow-up systems
    • Resident retention
    • Leasing team performance
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    36 分
  • Smarter Renovations in a Tough Market: Lessons from 6000+ Units with Blake Pettit

    Smarter Renovations in a Tough Market: Lessons from 6000+ Units with Blake Pettit
    2026/04/27

    In today’s multifamily market, renovations aren’t just about pushing rents—they’re about survival, strategy, and long-term asset performance.

    In this episode, Rory sits down with Blake Pettit from RENU to break down what’s actually working right now when it comes to renovation projects across the country.

    From large-scale exterior capex—like roofing, parking lots, and siding—to mitigation and restoration projects, Blake shares how operators can avoid costly mistakes and make smarter decisions with their capital.

    We dive into:

    • Why doing nothing might be the most expensive mistake you can make
    • How to prioritize exterior vs. interior renovations when budgets are tight
    • The difference between renovations that drive rents vs. ones that just waste money
    • How to think about asset preservation vs. value-add in today’s market
    • Why execution, systems, and process matter more than ever

    Blake also shares real-world examples of how small, strategic changes—like rethinking finishes, layouts, or amenities—can dramatically improve leasing velocity and resident experience without overspending.

    If you’re an owner, operator, or asset manager trying to navigate renovations in a tighter market… this episode will help you think differently about where to invest, where to pull back, and how to stay competitive.

    CHAPTERS

    00:00 Introduction to Property Management and Renovations

    04:12 Understanding Renu's Role in Multifamily Renovations

    07:42 Lessons from Renovation Challenges

    10:58 The Benefits of Outsourcing Renovation Projects

    14:29 Prioritizing Renovations: Interior vs. Exterior

    18:05 Guiding Clients on Renovation Strategies

    22:35 Understanding Market Dynamics and Customer Perspectives

    25:15 Common Pitfalls in Restoration Projects

    27:30 Operational Excellence in Renovation Management

    33:11 Navigating the Value-Add Landscape

    38:08 Leadership Principles in Multifamily Operations

    CONNECT WITH OUR GUEST:

    https://renu.inc/

    KEYWORDS

    • Multifamily renovations
    • Apartment renovation strategy
    • CapEx planning multifamily
    • Increase NOI real estate
    • Asset preservation multifamily
    • Exterior renovations apartments (roofing, parking lots, siding)
    • Multifamily restoration projects
    • Value-add real estate strategy
    • Property management operations
    • Renovation ROI apartments
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    44 分
  • The Future of Maintenance: The 1% Fix with Guillermo Salazar

    The Future of Maintenance: The 1% Fix with Guillermo Salazar
    2026/04/20

    What if the biggest problem in multifamily maintenance isn’t staffing, budgets, or even technology… but waste?

    In this episode of The Property Playbook, Rory sits down with Guillermo Salazar of Vendoroo to unpack one of the most overlooked challenges in property management: the hidden inefficiencies that are draining time, money, and energy from your operations.

    From “soul-sucking” admin work to poor communication, repeated trips, and broken processes, Guillermo breaks down how waste shows up in real-world maintenance teams—and why it’s quietly eroding your NOI, team morale, and resident experience.

    You’ll learn why being on-site and observing operations is critical to improving performance, how to rethink work order triage, and why most operators are solving the wrong problems when they jump straight to AI without fixing fundamentals first.

    We also dive into how AI and automation can eliminate distractions, increase “tool time,” and make teams more productive—without replacing jobs, but actually making them better and more valuable.

    Plus, Guillermo shares powerful leadership insights, including:

    • The difference between what teams care about vs. what they prioritize
    • Why listening—really listening—is a competitive advantage
    • A simple $10 exercise (the “4 L’s”) that can transform your team culture overnight
    • How small, 1% improvements can compound into massive operational gains

    Key Topics Covered:

    • Waste in multifamily maintenance operations
    • Improving work order systems and triage
    • AI in property management and maintenance
    • Increasing technician productivity (“tool time”)
    • Resident communication and service experience
    • Operational efficiency and process improvement
    • Leadership, listening, and team alignment
    • Reducing turnover in maintenance teams

    TO CONTACT OUR GUEST:

    guillermo@vendoroo.ai

    RESOURCES:

    vendoroo.ai

    CHAPTERS

    00:00 Introduction to Property Management Insights

    02:45 The Importance of On-Site Learning

    05:53 Safety and Operational Excellence in Maintenance

    08:18 Real-World Examples of Maintenance Challenges

    11:25 The Role of Collaboration in Process Improvement

    14:13 Understanding Site-Specific Challenges

    16:55 The Impact of Technology on Maintenance

    20:37 AI in Property Management: A Tool, Not a Solution

    23:03 Understanding Unavoidable Problems

    27:32 The Importance of Prioritization in Maintenance

    30:22 Care vs. Priority in Property Management

    34:49 Eliminating Waste in Maintenance Operations

    37:02 AI's Role in Enhancing Maintenance Efficiency

    45:03 Implementing Systems for Continuous Improvement

    46:34 Creating Space for Conversations

    49:58 The Power of Listening and Feedback

    53:02 Leadership Principles and Personal Growth

    56:50 The Importance of Perspective in Operations

    59:03 Embracing Change and Accountability

    Keywords:
    multifamily maintenance, property management, asset management, NOI improvement, maintenance operations, AI in real estate, proptech, work orders, maintenance efficiency, resident experience, apartment operations, real estate leadership, maintenance tech productivity, vendor management, multifamily podcast, property management systems, operational excellence, team retention
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    1 時間 7 分
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