Susan Payton on Selling Through Story
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Susan shares the real reason she wrote her book (hint: it wasn't for clout), the framework she uses with clients (personal story → business story → customer story → why → people → value → sweet spot), and why the common marketing advice "don't make it about you" is dead wrong.
You'll learn:
- Why hiding yourself from your marketing actually hurts trust
- The "hero and guide" framework for telling stories that convert
- How to find the story behind the story (the real message)
- What happened when Susan got flown business class to speak in Barcelona — all because of her book
- Her simple 3-step starting point for anyone thinking about writing a business book
Chapters
0:00 Intro: Meet Susan Payton
0:46 Why Susan wrote her book — the real story
2:07 The exhaustion of one-to-one client work
4:26 The moment Lucy pushed her to write a book
6:21 Writing the book for "Marion" — designing for one reader
8:45 The Venn diagram: personal, business, customer story
9:44 How the book became a podcast, course, and group program
10:10 Why "don't talk about yourself" is bad advice
12:04 The dating analogy: why hiding yourself is "creepy"
16:00 Story prompts in action — Joe's real results
18:11 "This is magic" — a client's first LinkedIn story gets her a client in 2 days
19:16 What makes a story actually useful (not just inspiring)
20:27 The hero and the guide — the Star Wars framework
26:26 Susan's full storytelling framework, step by step
26:33 Step 1: Personal story
27:14 Step 2: Business story
27:52 Step 3: Customer story
28:30 Step 4 & 5: Your two "whys" (personal why vs. bigger why)
29:33 Step 6: Your people (niching down)
31:12 Step 7: Your value
31:49 Step 8: The sweet spot — where it all connects
33:37 Pinch-me moments from the book
35:00 From fear of public speaking to being flown to Barcelona
38:00 Susan's advice for anyone thinking about writing a book
40:03 Where to find Susan and get the free book
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