Supporting both New Biz & Customer Success with Andy Ryan
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Supporting both New Biz & Customer Success with Andy Ryan
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概要
In this episode, we're joined by Andy Ryan, Director of Solutions at CalypsoAI.
Andy is a 'Passionate Generativitist'; he explains what one of those is in the episode.
Andy is also an accomplished photographer; you should check out https://www.andyryan.io/
One of the challenges all SaaS companies need to overcome is handling the demands of supporting both new business sales AND renewals/expansion where the client demands access to the same 'Technical/Business Authority' skill set. We've come from a world where PreSales and Customer Success have traditionally reported to very different hierarchies in a Tech business for what were, very valid reasons.
In this episode, we cover:
- Moving from Customer Success to Customer Experience
- From PreSales and Customer Success to the 'Solutions' team
- How to compensate both new business AND renewals
Here's Andy's LinkedIn profile: https://www.linkedin.com/in/andyr/
Make sure you follow and subscribe and watch out for the next episode in the 'Future of PreSales' podcast series.