Struggling to scale your MSP with the right people? You're not alone. In this powerful episode, IT By Design CEO Sunny Kaila talks with Ainsley Lump of Entech about the real HR strategies that drive growth, loyalty, and culture in today’s MSP landscape.

From recruiting smarter to building magnetic culture and performance systems your team actually wants—this is the leadership masterclass you didn’t know you needed.

Here’s a synopsis of what Ainsley shares:

• Why scalable processes are the #1 thing MSPs overlook

• What top talent looks for before they even apply

• How to create a culture that retains, inspires, and grows people

• The truth about performance reviews (hint: your team wants them!)

• And much more!

If you want to lead with heart and strategy, hit play now!

#MSPLeadership #PeopleStrategy #CultureDrivesGrowth #HRForMSPs #ScalableGrowth #Entech #ITByDesign

What’s the secret to building an unstoppable MSP in today’s fast-moving tech world? In this episode, Peter Melby, CEO of New Charter Technologies, breaks down how top MSPs are shifting from reactive IT support to proactive business problem-solvers.

Discover why the future belongs to those who ask better questions, embrace AI with purpose, and treat their MSP like an innovation lab—not just a service desk.

Key Highlights:

• Why solving business problems is the new MSP superpower
• The hidden cost of not asking the right client questions
• How AI can drive client value—not just internal efficiency
• Why MSPs must own their innovation strategy
• Balancing vendor support with internal agility
• The people-first mindset that builds lasting trust

This is a must-watch for MSP leaders ready to evolve, innovate, and lead their clients through real business transformation. Subscribe for more growth-focused conversations!

#MSPStrategy #BusinessTransformation #AIforMSPs #TechLeadership #ManagedServices #DigitalInnovation

What does it take to lead the next evolution of the MSP industry? In this episode, Bill McLaughlin of Thrive reveals how visionary leadership, a security-first approach, and a relentless focus on people and execution have fueled Thrive’s extraordinary growth.

Key Highlights:

• The bold "Thrive 2.0" transformation strategy

• Why leadership and culture drive real MSP success

• How ServiceNow and innovation differentiate Thrive

• Private equity’s role in scaling without losing soul

• The critical role of internal talent development

• Building client trust through promise-keeping and referrals

This conversation is packed with actionable lessons for MSP leaders who want to innovate, scale, and lead with impact. Subscribe for more real-world leadership insights!