What does a people-first culture look like beyond the words on a company website?

In this episode of Success Leaves Clues, Robin Bailey sits down with Sarah Pazzano, Director of People at Jarvis Consulting Group, to explore how leaders can build a workplace where employees feel safe, supported, and able to grow.

Sarah explains that a people-first culture requires investment in employee development, psychological safety, and leadership grounded in transparency and empathy. She shares how employee engagement surveys, participation levels, and voluntary turnover can help reveal whether those values are showing up in everyday work. One warning sign leaders may overlook: employees who stop raising concerns.

Her perspective comes from a career that began in pharmaceutical packaging operations, moved into the startup world, and led to a deliberate investment in HR education. Sarah also reflects on two years working remotely from Paris and how that experience reshaped her thinking about flexibility, connection, and work-life balance.

The conversation closes with Jarvis’s mission to equalize opportunity and maximize potential. Sarah explains why hiring primarily from resumes can overlook newcomers, recent graduates, and people returning after a career break, and why curiosity, learning, and thoughtful questions deserve a closer look.

You’ll hear about:

• How Sarah found her path from pharmaceutical packaging to people operations
• Why authentic networking can open the door to a career change
• How HR education and hands-on experience complement each other
• What a people-first culture requires in everyday practice
• Why employee silence and low survey participation deserve attention
• How HR and managers can build psychological safety in hybrid teams
• What working remotely from Paris taught Sarah about work-life balance
• How hiring for potential can uncover talent a resume overlooks

We talk about:

00:00 Meet Sarah Pazzano of Jarvis Consulting Group

01:03 From pharmaceutical packaging to startup people operations

03:53 Networking advice for a career change

06:02 Pursuing HR education and finding meaningful work

10:16 HR designations versus hands-on experience

13:12 What a people-first culture actually looks like

16:37 Building psychological safety in hybrid teams

19:21 Working remotely from Paris and rethinking work-life balance

24:37 Hiring for potential beyond resumes and credentials

29:52 Creating pathways for Canada’s overlooked talent

Connect with Sarah

• LinkedIn: https://www.linkedin.com/in/sarahpazzano/
• Company LinkedIn: https://www.linkedin.com/company/jarvisconsulting/
• Website: https://www.jrvs.ca/

Connect with Us

• LinkedIn: Robin Bailey and Al McDonald
• Website: Aria Benefits and Life & Legacy Advisory Group