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StarrCast

StarrCast

著者： StarrCast
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The StarrCast: Where Wellness Works Hosted by Lisa Starr of Wynne Business, this podcast is your insider’s guide to thriving in the world of wellness. Whether you're a seasoned spa director, wellness entrepreneur, or just launching your journey, each episode offers practical insights, proven tactics, and real stories from industry leaders. Stay ahead of the curve with expert interviews, trend breakdowns, and actionable strategies designed to help you grow a resilient, rewarding wellness career or business in today’s ever-evolving landscape.©StarrCast 2021 マネジメント マネジメント・リーダーシップ 代替医療・補完医療 経済学 衛生・健康的な生活
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  • State of the Wellness Industry in China: Lessons from Market Leaders

    State of the Wellness Industry in China: Lessons from Market Leaders
    2026/09/23
    What does it really take to succeed in China’s rapidly evolving spa, wellness, beauty, and fitness market? Recorded at the Spa China Summit, this episode of the StarrCast Podcast takes Lisa Starr directly into the market for conversations with four industry professionals who bring distinctly different perspectives on China’s wellness economy. Together, they explore changing consumer expectations, localization, technology, equipment innovation, fitness growth, and the importance of understanding China as a complex collection of regional markets rather than one uniform consumer landscape. What You’ll Learn Why Chinese beauty and wellness consumers are increasingly balancing efficacy, quality, and value for money, and where premium opportunities remain. Why international wellness brands need to localize their strategies rather than simply bring a successful Western business model into China. How relationships, trust, local partners, after-sales support, and cultural understanding can influence success in the Chinese market. How Chinese spa consumers and operators are embracing new technology, AI, robotics, wellness concepts, and equipment innovation. Why commercial fitness is gaining momentum and why more Chinese hotel brands are incorporating fitness facilities into their guest experience. Episode Highlights 00:00 – Yuwan Hu on China’s changing beauty, lifestyle, and wellness consumer 07:08 – How efficacy, price, and perceived value are influencing purchasing decisions 11:58 – How wellness opportunities differ across China’s tier-one, tier-two, and tier-three cities 18:41 – Why international brands need localization and cultural understanding to succeed in China 25:18 – Luca Gualdrini on bringing icoone® into the Chinese market and learning to operate differently 36:15 – Benjamin Jiang on China’s evolving spa equipment market, technology, innovation, and wellness experiences 52:14 – David Chioe on the resurgence of commercial fitness and growing hotel fitness demand in China Meet the Guests Yuwan Hu, principal of HY Nexus, brings a market research and brand strategy perspective to the conversation, with a focus on consumer insights, beauty, lifestyle, and wellness. Luca Gualdrini, co-founder and general manager of i-Tech Industries, shares lessons from bringing icoone® technology into China and building the local relationships and infrastructure needed to support the market. Benjamin Jiang, Sales Director for Asia Pacific and China for Intentional Wellness Brands, offers a perspective shaped by 16 years working at the intersection of global wellness equipment, manufacturing, hospitality, and the Chinese market. David Chioe, Regional Director of Sales for the hospitality channel in Asia Pacific for Matrix Fitness, discusses the growing Chinese commercial fitness market and increasing demand for fitness facilities within local hotel brands. Closing Insight One theme runs through all four conversations: China rewards businesses that are willing to understand the market on its own terms. Consumer expectations are changing quickly, technology is reshaping the wellness experience, and opportunities extend well beyond China’s best-known cities. But succeeding in this enormous market requires more than scale. It requires cultural awareness, strong local relationships, meaningful differentiation, and a willingness to keep learning. Join Lisa Starr for this on-the-ground look at the opportunities, challenges, and changing face of spa, wellness, beauty, and fitness in China. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: https://wynnebusiness.com/spa-management-consulting Live Training: https://wynnebusiness.com/spa-management-courses/ Online Learning: https://wynnebusiness.com/spa-management-courses Other Links: Connect with Yuwan Hu: https://www.linkedin.com/in/yuwan-hu/ Connect with HY Nexus: https://www.linkedin.com/company/hy-nexus-linkedin/home/ Connect with Luca Gualdrini: https://www.linkedin.com/in/luca-gualdrini-57248a4b/ Connect with i-Tech Industries: https://i-techindustries.com/en/ Connect with Benjamin Jiang: https://www.linkedin.com/in/benjamin-jiang-a3a44985/ Connect with David Chioe: https://www.linkedin.com/in/david-chioe-547569b/ Follow Lisa on LinkedIn: https://www.linkedin.com/in/lisastarrwynnebusiness Listen or Watch StarrCast Podcast on Your Preferred Platform or YouTube: https://wynnebusiness.com/starrcast-podcast/ Join us on Facebook: https://www.facebook.com/wynnebusiness/?ref=bookmarks Join us on Instagram: https://www.instagram.com/wynnebusiness/
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    1 時間 6 分
  • Leveraging Massage Into a Wellness Future

    Leveraging Massage Into a Wellness Future
    2026/09/16
    How does a massage therapist evolve from practitioner to business owner, build a thriving team, and then expand beyond a labor-dependent business model? In this episode of StarrCast Podcast, host Lisa Starr talks with Kelly Hander, owner of Be Well Body Works in Longmont, Colorado, about her 25-plus-year journey in massage therapy and the lessons she learned while becoming an employer, leader, and wellness business owner. Kelly shares how she built a financially healthy business, created a culture that supports therapist career longevity, and recently expanded Be Well with private contrast therapy rooms and red light therapy. What You’ll Learn Why being a talented practitioner does not automatically prepare you to run a successful wellness business How financial health can support better jobs, training, equipment, and client care Why workload, compensation, culture, and career longevity matter when attracting and retaining massage therapists How Kelly created consistency without asking every therapist to deliver an identical massage Why Be Well added contrast therapy and red light therapy as a way to expand services and create growth that does not require therapists to physically do more How memberships can encourage clients to use wellness services consistently and support recurring revenue Episode Highlights 03:27 – How clinical massage shaped Kelly’s approach to therapeutic care08:49 – The transition from skilled practitioner to business owner11:38 – Why a financially healthy business supports better care13:42 – Creating a workplace where massage therapists can build lasting careers18:28 – Building consistent guest service without creating cookie-cutter treatments24:36 – Recognizing when the original business had reached its growth limits25:04 – Adding contrast therapy and red light therapy to the business model33:45 – Growing revenue without asking therapists to physically do more40:38 – How to evaluate new wellness equipment and modalities before investing47:06 – Evolving from a massage studio into a place designed to help people feel better Meet the Guest Kelly Hander is the owner of Be Well Body Works in Longmont, Colorado. With more than 25 years in massage therapy, Kelly began her career with extensive therapeutic and clinical training before building Be Well into a team-based wellness business. Her newly expanded facility combines six massage rooms with five private contrast therapy rooms and a red light therapy bed. Tools, Frameworks, or Strategies Mentioned Kelly discusses therapist mentoring and ongoing training, management structure, massage and contrast therapy memberships, private sauna and cold plunge experiences, red light therapy, and the importance of researching new modalities based on client needs, business culture, and long-term goals. Closing Insight Kelly’s story is a reminder that sustainable growth in a spa or wellness business requires a willingness to keep learning, adapt the business model, invest in the team, and stay focused on the experience you want to create for clients. As Kelly puts it, “If you’re willing to keep going, the door will keep opening.” Subscribe to StarrCast Podcast for more conversations with spa and wellness professionals about leadership, operations, guest experience, team development, and building stronger wellness businesses. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: https://wynnebusiness.com/spa-management-consulting Live Training: https://wynnebusiness.com/spa-management-courses/ Online Learning: https://wynnebusiness.com/spa-management-courses Other Links: Connect with Kelly Hander: https://www.linkedin.com/in/kelly-hander-36b7a55/ Connect with Be Well Bodyworks: https://bewellbody.com Follow Lisa on LinkedIn: https://www.linkedin.com/in/lisastarrwynnebusiness Listen or Watch StarrCast Podcast on Your Preferred Platform or YouTube: https://wynnebusiness.com/starrcast-podcast/ Join us on Facebook: https://www.facebook.com/wynnebusiness/?ref=bookmarks Join us on Instagram: https://www.instagram.com/wynnebusiness/
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    49 分
  • Hot Water: Managing Risk in Spas, Bathhouses & Thermal Wellness Facilities

    Hot Water: Managing Risk in Spas, Bathhouses & Thermal Wellness Facilities
    2026/09/09
    What should spa and wellness operators know before opening a bathhouse or adding sauna and cold plunge experiences? As thermal bathing and contrast therapy continue to grow, Lisa Starr speaks with MacKenzie Boling of Longevity Law and Adam Wilkins of NFP, an Aon company, about the legal, operational, and insurance risks that can affect guest safety and long-term business viability. Their conversation offers practical guidance for owners who want to build a durable business, protect their guests, and understand the responsibilities that come with these increasingly popular wellness experiences. What You’ll Learn Why regulatory classification, permitting, and water-vessel requirements should be addressed before construction or opening. How to evaluate insurance coverage beyond general liability, including professional liability and potential waterborne illness exposures. Why marketing claims, waivers, informed consent, and staff training need to support the experience being offered. How guest education and proactive supervision can help reduce risks associated with heat, cold, and social pressure. What to review before adding new modalities to an existing spa, and how to identify gaps in your current risk management approach. Episode Highlights 00:00 – Why the growth of bathhouses is raising new questions for spa and wellness operators 07:47 – The regulatory and paperwork risks that can threaten business durability 10:02 – Insurance exposures beyond slips and falls 18:44 – How marketing promises can influence an operator’s duty to guests 29:14 – Why waivers need to be supported by informed consent and intake 36:13 – What to do before adding a sauna or cold plunge to an existing spa 43:48 – How additional modalities can complicate insurance procurement 46:31 – Two practical risk management actions operators can take tomorrow Meet the Guests MacKenzie Boling, Esq. is the founder of Longevity Law, where she conducts risk reviews for bathhouses, saunas, thermal bathing programs, and pre-opening projects. Her background includes criminal defense law, massage therapy, and sauna master training. Adam Wilkins is a property and casualty insurance broker with NFP, an Aon company. He works with businesses in alternative wellness and medicine, including hot and cold exposure, helping operators understand and insure their business risks. Tools, Frameworks, or Strategies Mentioned The conversation explores MacKenzie’s risk architecture approach, including operational compliance, staff training, the guest journey, and alignment between marketing and practice. It also introduces her work on a nationwide water-classification database and the need for defensible sauna standards. Closing Insight A safe and successful bathhouse begins with informed decisions, clear operating standards, and an understanding of the risks your business is taking. Whether you are opening a new facility or expanding an existing spa, this conversation will help you approach growth with your eyes wide open. Subscribe to StarrCast Podcast for more conversations about the business of spa and wellness. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: https://wynnebusiness.com/spa-management-consulting Live Training: https://wynnebusiness.com/spa-management-courses/ Online Learning: https://wynnebusiness.com/spa-management-courses Other Links: Connect with MacKenzie Boling, Esq: https://www.linkedin.com/in/longevitylawllc/ Connect with Longevity Law: https://longevitylaw.law/about Connect with Adam Wilkins: https://www.linkedin.com/in/adam-wilkins-insurance-broker-and-mental-health-advocate/ Connect with NFP an Aon Company: https://www.nfp.com Follow Lisa on LinkedIn: https://www.linkedin.com/in/lisastarrwynnebusiness Listen or Watch StarrCast Podcast on Your Preferred Platform or YouTube: https://wynnebusiness.com/starrcast-podcast/ Join us on Facebook: https://www.facebook.com/wynnebusiness/?ref=bookmarks Join us on Instagram: https://www.instagram.com/wynnebusiness/
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    57 分
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