In this episode of Sparks, Milly is joined in the studio by Em, an Executive Learning Director with plenty of experience in turning client relationships into long-term, high-trust partnerships. Together they dig into what really strengthens a new relationship, the subtle signs that things are shifting into true partnership territory, and how to navigate the tricky moments that inevitably come with collaborative work.From early foundations and essential qualities to balancing friendship with professionalism, this conversation offers grounded, honest insight without sugar-coating the challenges. If you’ve ever wondered how to build better client relationships—or how to rescue one when it hits a rough patch—you’ll want to listen in.Chapters:00:00 Welcome to sparks.2:51 how to build a strong client relationship.07:29 signs that your client relationship might be becoming a partnership.10:17 what are some things you do at the start to build a strong relationship with clients?13:10 the qualities you need to build aa great partnership15:01 example of a challenging situation with a partner22:00 signs of a true partnership emerging26:45 how do you strike the balance between a friendship and professional partnership?33:15 Advice to someone going through a rough patch with a client.Follow us on LinkedInMilly Gladstone https://www.linkedin.com/in/milly-gladstone/Emily Link https://www.linkedin.com/in/emily-link-b576a246/Interested in sparking something with us? Get in touch: info@cegos.ukDon't forget to stay subscribed for more!

In this episode of Sparks, Milly welcomes two of our Learning Consultants Simone Sullivan and Reuben Fletcher-Louis for a conversation that gets right under the skin of human behaviour.

From the subtle biases that shape every buying decision to the snap judgements we make in the first seconds of a meeting, they dig into the psychology that quietly drives workplace performance.

You’ll hear how salespeople can use science to make stronger first impressions, and why managers who understand human quirks have a serious edge when it comes to motivating their teams.

It’s a lively, practical chat with insights you’ll start noticing the moment you hit play.

Join us, and see how a little behavioural science can spark a lot of impact.

Chapters:

00:00 welcome to sparks

09:48 selling to people’s biases11:14 The primacy bias14:04 Snap Judgements

17:40 Advice to a salesperson meeting a potential client for the first time

19:00 what can managers learn from the science?

25:20 Tips for managers in using psychology and science to motivate their team

Follow us on Linkedin:

Milly Gladstone https://www.linkedin.com/in/milly-gladstone/

Simone Sullivan https://www.linkedin.com/in/simonesullivan1/

Reuben Fletcher Louis https://www.linkedin.com/in/reuben-fletcher-louis/

Interested in sparking something with us? Get in touch: info@cegos.uk

Don't forget to follow for more!

Where do you draw the line when it comes to clients, colleagues, and your own capacity? In this episode of Sparks, host Milly is joined by Sita, our Senior Account Manager and Rachel one of our Lead Learning consultants, to unpack the art of setting boundaries at work. They explore why it can feel hard to say no, how to stay client-focused without burning out, and what to do when someone crosses the line.Packed with honest stories and practical advice, this conversation sheds light on how trust, communication, and self-awareness play a role in maintaining healthy workplace relationships and sustainable client partnerships.If you’ve ever struggled to set limits or protect your time, this episode is for you. Tune in for a smart, down-to-earth take on professional boundaries and what it really takes to thrive at work.

Chapters00:00 Welcome to sparks02:23 What do we mean by boundaries and why do we need them?04:25 Why is it hard to set boundaries sometimes?07:13 Tips to help people say no sometimes09:47 How do you balance being client focused and setting boundaries?12:43 How do you set boundaries internally with colleagues or your boss?19:45 How do you approach a situation where someone’s interrupted your boundary?26:57 Do you think that trust plays a role in setting and maintaing boundaries?30:47 Examples of a time you’ve had to set a boundary with a client or someone internally?37:30 Early warning signs that a client might be trying to push your boundaries.Follow us on Linkedin:Milly Gladstone https://www.linkedin.com/in/milly-gladstone/Sita Kohli https://www.linkedin.com/in/sita-kohli-0047462b/Rachel Cise https://www.linkedin.com/in/rachel-cise-3aaa87142/Don't forget to follow us for more!