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74% of shoppers have used an AI agent, but only 14% trust one to actually place the order. In episode ten of Breaking the Build, Tim and James dig into agentic shopping: whether anyone will really let an AI spend their money, why Amazon Dash buttons and Alexa ordering never took off, and who's on the hook when your agent buys something you never wanted.
Topics covered: agentic commerce, AI shopping assistants, AI agents, ecommerce fraud and chargebacks, AI product recommendations, AEO (answer engine optimization), paid placements in AI answers, Instacart and grocery delivery, voice shopping and smart speakers, AI adoption by generation.
This casual tech podcast splits shopping into the predictable stuff you'd happily hand off and the fun stuff you wouldn't, then asks what banks, insurers, and retailers will have to change before an agent can check out for you. Also: a closet full of Costco chips, ten jars of peanut butter, "agent jail," a vending-machine AI that went full Gilded Age tycoon, and the official rule that agents may only shop for you once you can hurt their feelings.
Perfect for: ecommerce professionals, retailers and marketers, developers building with AI agents, tech enthusiasts, anyone who has ever closed the Rufus pop-up on Amazon.