She Opened Her First Salon at 23 - Here’s What Changed Her Business
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What happens when you open your first salon at just 23 - and realise that being a great hairdresser is only part of what it takes to build a successful business?
In this episode of Beyond the Mirror, Jodie and Adri speak with Cayla Young about her journey from young hairdresser to salon owner, and the business changes that helped her become more confident in herself and the way she runs her salon.
Cayla shares what she learned about:
- Why being busy doesn't necessarily mean being profitable
- How getting her pricing right changed her confidence
- Why policies and boundaries matter when you're your own boss
- How she handles client objections around pricing, rebooking and retail
- Why quiet periods can become opportunities to work on your business
- The importance of showing up consistently and following through
- Why getting help early can prevent bad business habits
- Her vision for building a salon that can eventually work without her
If you're a salon owner who feels overwhelmed, overworked or unsure whether there's a better way to run your business, Cayla's story is a reminder that you don't have to figure everything out alone.
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