She Almost Deleted the Email That Changed Everything | Christina Papafilis
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She Almost Deleted the Email That Changed Everything | Christina Papafilis
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Christina Papafilis is the founder and director of Connective Services Group, an NDIS support coordination business she started in 2024.
In this episode, Christina and I talk about what support coordination actually involves, the maze that is the NDIS system, and why running a business on billable hours creates the same capacity ceiling trade businesses hit with travel time and gaps between jobs.
Full write-up, links and transcript: https://www.hypotential.com/podcast/connective-services-group-christina-papafilis/
We get into why she moved her team to a contractor model, the email she nearly deleted as spam that turned into a Community Citizen of the Year award, and why she's found networking outside her own industry more valuable than she expected.
A genuinely interesting conversation about building a service business inside a system that wasn't built to make it easy.
Watch this episode on YouTube: https://www.youtube.com/watch?v=TycSpYnQ5co
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