As hotels navigate unprecedented changes in guest expectations and technology capabilities, how should revenue management evolve to stay ahead? In this episode of Setting the PACE, Tim Davis speaks with Klaus Kohlmayr, Chief Development Officer at IDeaS Revenue Solutions, to explore the future of pricing and commercial strategy. Klaus shares his perspective on the shift towards personalization and merchandising, the role of AI in decision-making, and why legacy systems need modernisation. The conversation examines how revenue managers can expand their influence, the challenges of data integration, and why alternative accommodations are reshaping traditional strategies. Klaus also reflects on balancing technology innovation with the human element of hospitality.

In today's crowded hotel brand market, with rapid technology innovation reshaping guest expectations, how can hospitality companies sharpen their competitive edge? In this episode of Setting the PACE, Tim Davis speaks with Chris Silcock, President of Global Brands and Commercial Services at Hilton, to explore the strategic imperatives facing the industry. Chris shares his views on the evolving role of loyalty programmes, the forces reshaping consumer behaviour, and how technology and AI are transforming hospitality. The conversation examines Hilton's approach to navigating an increasingly competitive landscape and managing a diverse brand portfolio across global markets. Chris also offers practical advice for those entering the industry.

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