Welcome to Break Point: the ServiceNow Developer Podcast! Join host, Lauren McManamon, and guest, Hardit Singh, as they dive into ServiceNow’s Rising Star program - how it supports new contributors, builds community, and opens doors to future MVP recognition. Hardit shares his journey from early content creation to becoming a Rising Star, along with practical advice for anyone looking to give back and grow their career. With the 2025 class of Rising Stars officially announced, this episode is the best way to prepare yourself for next year's application cycle if that has become a goal.

⏱️ Timestamps

• 00:00 Introduction
• 06:53 What IS ServiceNow's Rising Star Program?
• 08:56 Where Was Hardit In His Career When He Made Rising Star?
• 10:13 What Are the Privileges of the Rising Star Program?
• 13:23 What Kind Being a Rising Star Done For Hardit's Career Trajectory?
• 15:15 Has the Proximity to Internal ServiceNow Resources Helped Being a Better Community Member?
• 16:39 What Are the Social Benefits to Being a Rising Star?
• 18:37 Have There Been Mentorship Opportunity As a Rising Star?
• 19:53 How Can One Prepare For the 2026 Rising Star Application Cycle?
• 25:05 Advice For Those Hesitant to Put Themselves Out There
• 27:55 Advice For Dealing With Valid Negative Feedback and Trolls
• 34:07 Final Words of Wisdom / Challenges For Potential Applicants
• 41:19 Closing

🔗 Links

• Hardit's YouTube Channel
• 2025 Rising Star Class
• ServiceNow World Forums
• ServiceNow Developer Site
• Developer Advocate Blog

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What’s the real difference between innovation and transformation—and why do so many leaders get it wrong? 🤔

In this episode, Kat and Pete break it down with simple analogies (including The Wizard of Oz 👠), real-world examples like Kodak, Netflix, and Uber, and a few laughs about gym memberships and ruby slippers along the way.

Key insights you’ll learn:

💡 Why innovation = new ways of doing things (products, services, customer experience)
💡 Why transformation = the cultural, process, and technology shifts that make innovation stick
💡 The dangers of “innovation without transformation” (and vice versa)
💡 Practical tips for executives: how to measure success, empower people, and balance both for sustainable growth

Whether you’re a CEO, business leader, or transformation strategist, this conversation will help you rethink how to drive change, embrace AI, and build future-ready organizations.

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Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ

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Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University

In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies manage their AI assets responsibly. Tori Morrison introduces ServiceNow University and its focused approach on enabling users to develop specific skills through personalized learning pathways and innovative tools like conversational AI chat. The episode highlights ServiceNow's commitment to integrating customer feedback into product development and providing robust learning resources to enhance user experiences.

For more information, please read Anand Tharanathan's Article: https://www.servicenow.com/community/in-other-news/how-customer-insights-shaped-servicenow-university-and-ai/ba-p/3317295

And to check out the Product Lab: https://servicenowproductlab.com/

On this episode -

Eric Liu: Sr. Staff UX Researcher, AI/ML
Tori Morrison: Senior UX Researcher
Jesse Livingston: Research Communication Manager
Bobby Brill: Host

00:00 Introduction to the Podcast and Guests

00:27 Understanding User Experience Research (UXR)

02:32 Introducing Eric Leo and AI Control Tower

06:44 Challenges and Solutions in AI Governance

12:23 ServiceNow University: Empowering Users

17:40 Personalization and Gamification in Learning

22:42 Conclusion and Further Resources

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community: https://community.servicenow.com/community

For general information about ServiceNow, visit: http://www.servicenow.com

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