エピソード

  • Socialism In The Service Drive | SDR #375

    Socialism In The Service Drive | SDR #375
    2026/09/08
    Is socialism coming to your service drive? In this episode of Service Drive Revolution, Chris Collins, Chris Hogland, and Adam Krey dig into one of the biggest conversations building inside fixed operations: technician pay, flat rate vs. hourly, student debt, apprenticeship programs, entitlement, leadership, and why dealerships have to stop ignoring the people who actually produce the labor. The team also answers a live fixed ops question about labor gross percentage, posted labor rate, and Effective Labor Rate. Chris explains why posted labor rate is one of the least important numbers in the service department, why ELR is the number that actually matters, and how smart dealerships separate labor into categories like competitive labor, maintenance labor, repair labor, diagnosis, diesel, and heavy-duty labor. If you are a service manager, fixed ops director, dealer principal, general manager, technician, or advisor, this episode is about the future of your service department. CHAPTERS: 00:00 Welcome to Service Drive Revolution 01:05 SDR Live Academy and weekly live training 03:00 Top Dog 2026 and transcending the service drive 09:30 Why service managers should think bigger 13:20 Listener question: labor gross, door rate, and ELR 16:45 Why posted labor rate does not matter as much as ELR 21:00 Competitive labor, maintenance labor, repair labor, and diagnosis 25:30 How smart pricing strategy increases ELR 30:00 Is socialism coming to the service drive? 35:30 Student debt, college, trades, and workforce problems 42:00 Why the technician shortage is bigger than pay 47:00 Flat rate vs. hourly technician pay 52:30 Heavy-truck shops, car dealerships, and productivity gaps 58:00 Technician frustration and the future of fixed ops 1:05:00 Why dealerships need better systems for technicians 1:10:00 Final thoughts and SDR Live Academy invitation KEY FIXED OPS LESSON: Your service department does not make money because your posted labor rate looks good on the wall. It makes money when your advisors, technicians, managers, pricing strategy, inspection process, and leadership system work together. Effective Labor Rate, Hours Per RO, technician productivity, advisor communication, customer trust, and shop flow are all connected. FAQ: What is Effective Labor Rate? Effective Labor Rate, or ELR, is the actual labor revenue your service department collects per flagged technician hour. It is different from the posted labor rate because it reflects the real money collected after maintenance pricing, repair pricing, warranty, internal labor, discounts, and labor mix. Why does Chris Collins say posted labor rate does not matter? The posted labor rate is only one number. Customers care more about the outcome, the repair, the trust, and the experience. A dealership can have a high posted rate and still have weak ELR if the pricing strategy, advisor process, and labor mix are broken. How can a dealership improve ELR? A dealership can improve ELR by separating labor categories, improving advisor communication, reducing unnecessary discounting, selling maintenance consistently, inspecting every vehicle properly, tracking labor mix, and holding the team accountable to the right KPIs. Is flat rate good or bad for technicians? Flat rate can be powerful for productive technicians because it gives them more control over their income. But if the shop is poorly dispatched, badly managed, under-supplied, or unfair with warranty time, flat rate can feel broken. The pay plan is only as good as the system around it. Why are technicians leaving the automotive industry? Technicians often leave because of workflow problems, pay frustration, lack of respect, poor leadership, warranty time issues, weak career paths, and shop cultures that treat technicians as an afterthought. What is SDR Live Academy? SDR Live Academy is the live fixed ops training community from Chris Collins Inc., built for service managers, advisors, fixed ops leaders, and operators who want real-time coaching, practical systems, and ongoing training. Ready to train your service drive? Join SDR Live Academy and get access to live fixed ops training, Service Advisor training, Service Manager University, technician recruiting systems, BDC training, OnDemand courses, and the Top Dog Underground 🛑 SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/?=sdrpod 🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min 🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Chris' Top-Selling Leadership Book I AM LEADER: https://iamleader.com
    続きを読む 一部表示
    56 分
  • SDR #374: Fixed Ops Should Carry Dealerships

    SDR #374: Fixed Ops Should Carry Dealerships
    2026/08/31
    Why isn't Fixed Ops saving dealerships while vehicle sales and front-end gross are falling? In Service Drive Revolution #374, Chris, Hogi and Adam examine why service and parts departments are remaining flat when they should be carrying dealership overhead. Customers are keeping vehicles longer and driving more, yet many stores are booked out for weeks, losing customer-pay work and allowing independent shops to capture market share. The team identifies technician capacity as the primary constraint. When warranty repair orders begin matching or exceeding customer-pay ROs, it may reveal that customers who have a choice are going elsewhere. Chris explains why dealers must add technicians before the shop feels ready, price labor correctly and stop waiting for the mythical "unicorn" tech. They also challenge leaders to mystery-shop their own appointment process, reinvest in customer experience and replace systems that have barely evolved in a century. Plus: Is the AI bubble finally popping? The crew discusses failed AI phone systems, advisor kiosks and why AI works best as a tool that amplifies expertise—not as a replacement for human relationships. KEY TAKEAWAYS * Fixed Ops Should Carry the Store: When sales decline, service and parts should protect dealership profitability. * Capacity Is the Constraint: Being booked out sends urgent customer-pay work to competitors. * Watch the RO Mix: Warranty ROs exceeding customer-pay ROs can reveal technician shortages and lost retention. * Hire Before It Feels Comfortable: More technicians can improve work distribution, efficiency and available capacity. * Price Labor for Reality: Labor rates should reflect technician compensation, demand and the cost of timely service. * AI Should Amplify Talent: It can accelerate research, coding & internal systems, but cannot replace customer connection. * Mystery-Shop the Process: Leaders often don't know how difficult their own BDC & appointment experience has become. FAQ Q: Why isn't Fixed Ops saving struggling dealerships? A: Many departments lack technician capacity, lose customer-pay work, use outdated systems and underinvest in retention and customer experience. Q: What does it mean when warranty ROs exceed customer-pay ROs? A: Warranty customers must return to the brand, while customer-pay clients can leave. A rising warranty mix may mean customers with choices are defecting. Q: Should a dealership hire technicians before its current techs are fully efficient? A: Yes. Additional capacity can improve workflow and efficiency while allowing the dealership to capture more work. Q: Should higher technician pay reduce service gross? A: It does not have to. Labor rates can be adjusted to reflect technician wages, market demand and the cost of timely service. Q: Can AI replace Service Advisors or the BDC? A: The team says current AI is better used as support. Advisors create trust, validation and relationships that automation cannot reproduce. Chapters 0:00 Live From Indiana 1:45 Why Isn't Fixed Ops Saving Dealerships? 2:35 Summer, Boats and Power-Sports Dealers 8:30 Buying Without a Test Drive 9:25 The Power-Sports Technician Shortage 1 0:20 Seasonal Service and Motorcycle Storage 17:55 Power-Sports Absorption 19:20 Parts and Service Between Two Flames 22:35 Is the AI Bubble Popping? 24:00 Tablets, Kiosks and Digital Inspection Hype 26:35 Why AI Phone Systems Are Failing 27:20 Where AI Actually Saves Time 30:40 AI vs. Human Customer Service 33:20 Use AI to Amplify Expertise 36:50 AI Is Changing Search 37:50 Why Fixed Ops Historically Carried Dealerships 40:55 Falling Sales and Flat Fixed Ops 44:00 Technician Capacity Is the First Problem 44:30 Warranty vs. Customer-Pay ROs 46:00 Add Capacity Before the Constraint 47:00 Why Independents Are Gaining Market Share 48:40 Mystery-Shop Your Dealership 50:40 Paying More for Technicians 53:25 Antiquated Dealership Systems 54:00 Consolidation and Customer Experience 57:20 Fixed Ops as a Force Multiplier 59:00 Dealership Leadership Needs Fixed Ops Experience 1:00:40 Final Thoughts 📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show! 🛑 SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/ 🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min 🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
    続きを読む 一部表示
    1 時間 2 分
  • SDR #373: 5 Things Great Service Managers Do

    SDR #373: 5 Things Great Service Managers Do
    2026/08/24

    Great service managers don't simply survive the month—they build stronger teams, improve the customer experience and create consistently profitable service departments.

    In this episode of Service Drive Revolution, automotive fixed operations expert Chris Collins reveals five overlooked habits that separate great dealership service managers from average ones.

    Great service managers:

    1. Reject the status quo and continually improve their processes.

    2. Know their numbers and understand how to change them.

    3. Become "people collectors" who constantly recruit, develop and retain talented employees.

    4. Make the customer experience easy, trustworthy and worth returning for.

    5. Find coaches and mentors who challenge them to keep learning.

    Chris explains why dealership service departments are closed-loop systems, how tribal knowledge keeps managers trapped in outdated processes and why exceptional performance can actually make a manager's job easier—not harder.

    The conversation also examines service department profitability, net-to-gross, unproductive wages, CSI, NPS, technician recruiting, service advisor performance and customer retention. You'll learn why sales scripts and objection handling cannot replace customer trust, why technology such as video multipoint inspections cannot fix a broken process and why successful service managers are always recruiting.

    Chris also discusses former CIA intelligence officer Andrew Bustamante and his book Outsmart Everyone: Spy Skills to Gain an Unfair Advantage in Work and Life. The team explores charisma, vulnerability, intentional leadership, parenting and the ability to make genuine connections with people.

    This episode is for: Dealer principals General managers Fixed operations directors Service managers Parts managers Service advisors Automotive technicians Dealership and repair-shop leaders.

    If you want a healthier, more profitable automotive service operation, this episode provides a practical leadership framework you can immediately apply.
    🛑 SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/?=sdrpod
    🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min
    🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
    🛑 Got a question? Call us at 1-833-3-ASK-SDR
    🛑 Want to work with the best? https://chriscollinsinc.com/careers/
    🛑 Chris' Top-Selling Leadership Book I AM LEADER: https://iamleader.com

    Chapters: 0:00 Introduction — Five Things Great Service Managers Do 1:02 Andrew Bustamante's New Book and CIA Wisdom 7:35 The Jason Kelce Lookalike Story 14:06 Team Travel and the Airbnb Debate 18:00 Credit Card Roulette 21:38 The Five Traits Great Service Managers Share 22:17 #1: They Reject the Status Quo 28:18 #2: They Know Their Numbers 30:20 #3: They're People Collectors 34:09 #4: They Make the Customer Experience Easy 40:57 #5: They Have Coaches and Mentors 46:10 Real Dealership Results and Momentum 50:23 Recap: All Five Traits 51:02 SDR Academy and Closing
    続きを読む 一部表示
    53 分
  • SDR #372: BDC: AI or Humans - What's Better?

    SDR #372: BDC: AI or Humans - What's Better?
    2026/08/17

    Should your dealership replace its human BDC with AI? Not so fast. In SDR #372, Chris Collins, Hogi, and Adam break down what AI phone systems can—and still can't—do inside a dealership service department. Drawing on experience inside hundreds of dealerships, the team compares AI and human BDCs based on the outcome that actually matters: loading the shop, retaining customers, and creating a better service experience.

    AI can be a useful tool, but it doesn't know when a technician calls out, when a repair becomes a holdover, when the shop runs out of work, or when a customer's situation requires judgment and empathy. A trained BDC employee can react in real time, build relationships, recover missed opportunities, and become part of your dealership's future advisor bench.

    In this episode:

    • Why dealerships are rushing into AI-powered BDCs
    • The customer-service failures that expose AI's limitations
    • How one dealership chatbot reportedly agreed to sell a Tahoe for $1
    • Why your BDC must understand what is happening inside the shop
    • How outbound calls recover declined work, no-shows, and lost customers
    • Why a human BDC can improve retention and manufacturer maintenance utilization
    • How the BDC develops your next generation of service advisors
    • Where AI belongs today—and why dealerships shouldn't go all-in yet

    The question isn't simply whether AI costs less. The real question is whether you're trying to save a nickel today or build a stronger, more profitable customer base for the future.

    CHAPTERS
    00:00 Welcome to Service Drive Revolution 01:00 AI or humans: Which BDC is better?
    02:11 Driverless cars and the limits of automation
    05:25 Bill Nye and Books That Changed My Life
    11:49 A $600 customer-service nightmare
    16:38 When airline AI can't solve the problem
    22:01 The chatbot that sold a Tahoe for $1
    23:00 Why AI still requires human oversight
    28:19 Companies bring human employees back
    33:14 The dealership BDC debate begins
    34:15 Why AI phone vendors are everywhere
    35:25 Are you saving money or making money?
    36:46 Customers still want a real person
    37:06 What a service BDC should actually accomplish
    38:53 Outbound calls, retention, and declined work
    40:26 The advantage of an in-house human BDC
    41:26 Your BDC is your future service-advisor bench
    43:40 The verdict: Is AI ready to replace your BDC?
    47:09 Join the SDR Academy

    #ServiceDriveRevolution #AutomotiveBDC #FixedOperations

    🛑 SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/?=sdrpod

    🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min

    🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/

    🛑 Got a question? Call us at 1-833-3-ASK-SDR

    🛑 Want to work with the best? https://chriscollinsinc.com/careers/

    🛑 Chris' Top-Selling Leadership Book I AM LEADER: https://iamleader.com
    続きを読む 一部表示
    51 分
  • SDR #371 - Selling Cars From The Service Drive

    SDR #371 - Selling Cars From The Service Drive
    2026/08/11
    What if your service drive became one of your dealership's most powerful—and consistent—vehicle sales channels? In this episode of Service Drive Revolution, Chris Collins, Hogi, and Adam reveal how dealerships can turn everyday service appointments into organic sales and trade-in opportunities without making customers feel pressured. The key isn't occasionally sending a salesperson into the drive—it's building a dedicated system where sales and service operate as one team. You'll discover how to: • Embed dedicated salespeople inside the service department • Use equity mining to identify the right opportunities • Incentivize advisors to facilitate strong customer handoffs • Introduce trade-in conversations before the appointment • Acquire valuable used inventory without relying on auctions • Use maintenance programs to create familiarity, trust, and retention • Build toward the future "portfolio manager" model—one person managing the customer's entire ownership journey The team also breaks down leadership lessons from Hard Knocks, explains why attention reveals a leader's true priorities, and explores how great systems make exceptional performance repeatable. If your dealership has "tried selling from the service drive" before and it didn't work, this episode will show you what was probably missing. #ServiceDriveRevolution #FixedOps #AutomotiveLeadership #AutomotiveSales #ServiceDrive #DealershipTraining 🛑 SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/?=sdrpod 🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min 🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Service Drive Revolution - Episode #371 Transcript How to Sell Vehicles From the Service Drive Service Drive Revolution — Chris Collins, Inc. Hosts: Chris Collins, Hogi, Adam Craig Summary Chris Collins, Hogi, and Adam Craig explain how franchised car dealerships can consistently sell vehicles out of the service drive. The core argument: dealerships that succeed at this dedicate salespeople to service full-time rather than rotating them in occasionally. The episode covers compensation structures for advisors, equity mining inside the service scheduling process, using salespeople for appointment confirmation calls, and why Chris believes dealerships will eventually merge the service advisor and salesperson roles into a single "portfolio manager." The show also answers audience questions on new-vehicle maintenance packages and covers a fake forum post attacking the CCI program. Key topics: selling cars from the service drive · dedicated service-drive salespeople · advisor bird-dog compensation · equity mining · trade-in acquisition · new vehicle maintenance packages · the portfolio manager model Key Takeaways Dedicated salespeople are the single biggest factor. A salesperson assigned to service full-time — present at the 6:45 AM shift meeting before a 7:00 AM service open — works. Rotating salespeople through service a few days a month does not.Top-performing dealerships convert about 4–5% of RO count into vehicle sales. That's a handful of cars a day out of the drive.Compensate the advisor. An advisor loses the RO when a customer buys a vehicle. Without a bird-dog or bonus, they have no reason to want the sale.Lead with acquisition, not sales. "Your vehicle is in high demand and we need it on our used car lot" outperforms "do you want a new car."Have salespeople make the appointment confirmation call. It creates a warm, casual introduction rather than a predatory one.Stores that sell well from the drive also acquire well from the drive — sourcing used inventory outside the auction is a major competitive advantage in the current market.Maintenance packages aren't the enemy — the one-item RO is. Add declined multi-point items to those tickets before judging profitability.50–60% of customers never use their free oil changes. Phone calls, not emails, are what get them in. How to Sell Vehicles From the Service Drive Service Drive Revolution — Chris Collins, Inc. Hosts: Chris Collins, Hogi, Adam Krey Summary Chris Collins, Hogi, and Adam Krey explain how franchised car dealerships can consistently sell vehicles out of the service drive. The core argument: dealerships that succeed at this dedicate salespeople to service full-time rather than rotating them in occasionally. The episode covers compensation structures for advisors, equity mining inside the service scheduling process, using salespeople for appointment confirmation calls, and why Chris believes dealerships will eventually merge the service advisor and salesperson roles into a single "portfolio manager." The show also answers audience ...
    続きを読む 一部表示
    53 分
  • SDR #370: How To Reduce Parts Obsolesence

    SDR #370: How To Reduce Parts Obsolesence
    2026/08/03
    Chris, Hogi, and Adam address a bizarre, viral forum post targeting Chris Collins Performance on a competitor's platform. The team breaks down the obvious inconsistencies in the post—from fake claims about techs quitting to misinformed takes on labor grids and parts pricing—and explains why real service advisors who understand business profitability actually thrive under proper operational systems. The guys also answer a direct hotline question comparing automotive parts departments to heavy-duty truck parts operations. They break down the fundamental differences between B2C car dealerships and B2B truck dealerships, how wholesale operations drive millions in outside revenue, and the exact process needed to stop special order parts bleeding before cleaning up obsolescence. Plus: Adam checks in live from his hot Florida vacation with 15 family members, detailing their annual family drink competition, fish boils, golfing in 106-degree heat, and the team's weekly workouts at Planet Fitness. (Note: SDR Live Academy returns next week on Zoom, where Hogi leads an interactive workshop on building and mapping high-performance service drive systems!) KEY TAKEAWAYS - Debunking Online Forum Drama: An unfiltered breakdown of a fake forum post, addressing why right-sizing labor rates and pricing matrices is essential for shop survival. - The "Mom Test" for Maintenance: Why advisor integrity means never selling a client something you wouldn't sell to your own mother. - B2C vs. B2B Parts Operations: How auto parts departments rely on internal service drive volume, while heavy-duty truck parts departments generate millions in outside fleet and municipality sales. - Stopping the Obsolescence Bleed: Why cleaning up old inventory fails if you haven't fixed your prepaid special order parts processes and technician returns first. - The Planet Fitness Business Model: A funny look at how low-cost gym memberships rely on members never showing up—and what happens when everyone actually does. - SDR Academy Systems Preview: A look at Hogi's upcoming workshop on outlining and executing a seamless operational blueprint. GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show! Get special deals on our books and training at offers.chriscollinsinc.com #ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisBulldogCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #BusinessStrategy #SDRAcademy #HeavyDutyTrucks #PartsDepartment #Obsolescence SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/ Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ Got a question? Call us at 1-833-3-ASK-SDR Want to work with the best? https://chriscollinsinc.com/careers/ Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Service Drive Revolution - Episode #370 Transcript Truck Parts vs. Auto Parts — and Answering a Fake Forum Attack Service Drive Revolution Hosts: Chris Collins, Hogi, Adam Krey In This Episode Why a heavy-truck parts department is a completely different business than an automotive oneHow wholesale drives truck parts volume — and why inventories run so much higherThe right order of operations for killing obsolescence (stop the bleeding first)Special-order parts processes, prepay contingencies, and "just in case" tech ordersChris responds to an anonymous forum post attacking CCI's program Opening Chris Collins: Good morning everybody. Welcome to the big show, Service Drive Revolution. Happy Wednesday. I hope everybody's having as much fun as we are. We have a great show for you today. We're going to talk about a forum post from an advisor — it's a very negative post in a Jeff Cowan forum. I'm going to read it, and then we're going to talk about it. That'll be a lot of fun. We also have a question from the Service Drive Academy that we thought we'd answer here on this show. If you're not familiar with the Academy, every other week we get on and we teach how to maximize your potential in fixed ops. We've been going over financials recently. Last week Hogi went over mindset. What are you doing next week, Hogi? Hogi: We're doing systems — the importance of a system, and kind of outlining it. Letting everybody do an exercise where they outline what the overview of their system should be. Chris: Normally we'd answer questions live in there, but this one was called into the hotline, so we're going to play it and answer it here. The question is basically: what's the difference between parts in a truck dealership versus an automotive dealership? There are some big differences. Great question. Adam Krey: Yeah, really good question. Chris: We thought it would be better for the whole world — even though I think the intention was that we'd answer it ...
    続きを読む 一部表示
    45 分
  • SDR #367: 5 Dumb Things Service Managers Say

    SDR #367: 5 Dumb Things Service Managers Say
    2026/07/14

    In this episode of Service Drive Revolution #367, Chris, Hogi, and Adam count down the top 5 dumbest things service managers say on the drive. While this list is packed with humor, it exposes the exact blind spots, excuses, and circular logic that keep service departments trapped in perpetual chaos, losing money, and alienating their highest performers.

    The team breaks down why waiting for "staff buy-in" is actually the ultimate form of leadership procrastination, why letting a technician walk away over a $2 raise is a mathematical failure, and why stalling execution to get a process "dialed in" is costing you real gross profit.

    Plus: Chris breaks down his frustrating experience troubleshooting an aggressive high-end aftermarket stereo on his new royal blue Sea-Doo 325, the team contrasts the stagnant energy of Los Angeles with the thriving, patriotic community of downtown Indianapolis, and Hogi preps for a deep dive into live financial training. (Note: Chris is away filming an automated lineup for "Books That Changed My Life," but Hogi is heading straight into the SDR Academy for a live financial statement breakdown immediately following this episode!)

    🔥 KEY TAKEAWAYS

    - "I Got to Get Buy-In From My People": Why running your shop like a consensus-driven democracy is the quickest way to attract the wrong talent and let the inmates run the asylum.

    - "I Just Want to Get It Dialed In": The polarity trap of artificial perfection, and why speed and execution will always beat sitting on a process measured twice but never cut.

    - The $2 Pay Dispute Blunder: Why middle managers get emotionally wrapped up in tech entitlement instead of realizing the customer pays for the technician's cost of sale.

    - "I Wish I Had More Time to Recruit": The hidden operational cost of reactive hiring, and why failing to recruit continuously guarantees a six-month backlog of shop chaos.

    - "I Need to Hold Myself Accountable to Hold My People Accountable": Unpacking the circular therapist logic that stalls active department management and tortures your top performers.

    - The Washington "Better Brakes" Trap: A real-world look at how state-level environmental regulations create sudden, low-competition vendor monopolies that decrease parts quality.

    📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show! Get special deals on our books and training at offers.chriscollinsinc.com! #ServiceDriveRevolution

    #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #BusinessStrategy #SDRAcademy #TechnicianRecruiting #LeadershipSkills #Indianapolis

    🛑 SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/

    🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min

    🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/

    🛑 Got a question? Call us at 1-833-3-ASK-SDR

    🛑 Want to work with the best? https://chriscollinsinc.com/careers/

    🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
    続きを読む 一部表示
    43 分
  • Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!

    Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!
    2024/04/19

    You don't want to miss this very special Drive By, as Chris and Coach Christian welcome Coach Cliff on today's show. These service drive experts give advice on what you need to know as a Service Advisor. Whether you're nervous about starting the job or you're an experienced advisor wondering how you can improve communicating with your customers, this Drive By has the answers you're looking for.

    What advice do you have for new Service Advisors? Or if you've just started, share your concerns in the comments down below! Don't forget to like and subscribe.

    Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -

    https://bit.ly/Ondemand-Special-offer

    Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

    http://bit.ly/CCIschedule

    Got a question? Call us at 1-833-3-ASK-SDR

    Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

    https://swiy.co/F-ln

    Millionaire Service Advisor also includes our 11-step Circle of Trust System:

    https://swiy.co/F-lq

    Join our Facebook Groups: For Fixed Ops --

    http://bit.ly/YTfixedopsgroup

    For Independent Shop Owners --

    http://bit.ly/YTRSOSgroup
    続きを読む 一部表示
    19 分