What if financial services were built to include everyone, not just the few?

In this episode of the Sense of Identity podcast, we sit down with CEO Mark McAlpine and Head of Proposition & Innovation Kerry Nicolaides.

Together at Not The Odd One Out, Mark and Kerry are helping mutuals, credit unions, and cooperatives modernise through shared services, collaborative strategy, and inclusive innovation.

Their goal? To make financial services fairer, more accessible, and digitally capable - without losing sight of the communities they serve.

Learn more: https://www.beyondencryption.com/blog/how-credit-unions-are-going-digital

We sat down with Mike Wimbridge, Managing Director at Pantaenius UK, a leading yacht insurance broker with a history stretching back to 1899.

Mike shared how Pantaenius grew from its roots in Germany to become a major global player in yacht coverage.

We discussed the joy and challenge of insuring boats of all sizes, and why personal service is just as important today as it was decades ago.

Learn more.

In this episode of our Sense of Identity podcast, we sit down with Chris Schutrups, founder of The Mortgage Hut, to discuss his dynamic entrepreneurial journey in the mortgage and finance industry. With an extensive background in both finance and hospitality, Chris shares valuable insights on customer-centric business strategies and the importance of leveraging technology for growth.

Chris brings a wealth of experience, having led The Mortgage Hut to become one of the UK's leading mortgage advice brands.

His journey also includes significant roles in the UAE's mortgage market and ventures in the hospitality industry.

Key Takeaways:

• Customer-Centric Approach: Chris emphasises the importance of putting customers at the heart of every business decision, ensuring a personalised and valuable experience.
• Leveraging Technology: From integrated booking systems in hospitality to innovative marketing strategies in finance, hear about technology's crucial role in enhancing customer engagement and operational efficiency.
• Regulated Industries: Chris discusses the benefits of operating in regulated industries, highlighting the higher barriers to entry and the potential for better margins and business stability.

Learn more: https://www.beyondencryption.com/blog/customer-focus-and-tech-chris-schutrups