Michael Adreani is a partner at Roxborough, Pomerance, Nye & Adreani, where he advises employers on employment and labor law and disputes involving workers’ compensation carriers.

In this episode, you’ll learn:

• What arbitration agreements do and why employers use them to limit class-action exposure
• Why an individual arbitration can still cost an employer six figures
• When Michael recommends compelling arbitration and when he prefers court
• How the 2024 PAGA reforms affect the arbitration decision
• What the pending Leeper case could mean for representative PAGA claims
• Why restaurant employers should have arbitration agreements reviewed regularly
• Which documentation and payroll records can help reduce employment-law risk

Chapters

00:00 Introduction & Guest Overview

01:33 What Is Arbitration & Why It Matters

02:12 Class Actions, Runaway Juries & Cost of Arbitration

04:23 When to Compel Arbitration vs. Go to Court

08:28 PAGA Reform & The Leeper Case

11:57 Who Pays for Arbitration & Employer Pressure

12:49 Best Practices & Key Takeaways

Resources: https://www.crmbc.com/

Topic requests: info@crmbc.com

Please visit CRMBC for our latest news.
Follow us on LinkedIn for content highlights.
See the latest videos on YouTube to see us in action.
And connect with CEO Kaya Stanley on LinkedIn.

Randy Bugg is Senior Vice President at Pacific Claims Management, CRMBC’s third-party claims administrator. He has 34 years of experience in workers’ compensation claims and works with self-insured employers to improve claim outcomes and control costs.

In this episode, Randy joins Kaya Stanley to discuss early claims settlement, why some workers’ comp claims drag on, how open claims can become more expensive over time, and what restaurant operators can do early to help the claims team evaluate a file.

You’ll hear about:

• What early claims settlement means in workers’ comp
• How early resolution can help employers control claim costs
• Why some claims settle quickly while others stay open
• How return-to-work plans can affect claim outcomes
• What CNR settlements are and why they matter
• How medical inflation is increasing workers’ comp claim expenses
• What restaurant operators should document early
• Why video, witnesses, and communication with the TPA can make a difference

Resources: https://www.crmbc.com/

Topic requests: info@crmbc.com

Please visit CRMBC for our latest news.
Follow us on LinkedIn for content highlights.
See the latest videos on YouTube to see us in action.
And connect with CEO Kaya Stanley on LinkedIn.

Harsha Vashisht is the co-founder and CTO of Dyssonance AI and a former engineering leader at Google and Uber Eats.

In this episode, you’ll learn:
How AI can reduce customer support load, using a real Uber Eats example
How AI agents can monitor reviews and competitors to surface patterns
How restaurant operators can use AI to improve service, reviews, and local marketing
A simple prompting method to get better answers fast
Why operators should be careful with POS data, customer data, and internal policies

Read the companion article: https://www.crmbc.com/ai-for-restaurant-operators-start-with-a-problem/

Resources: https://www.crmbc.com/

Topic requests: info@crmbc.com

Please visit CRMBC for our latest news.
Follow us on LinkedIn for content highlights.
See the latest videos on YouTube to see us in action.
And connect with CEO Kaya Stanley on LinkedIn.