Randy Bugg is Senior Vice President at Pacific Claims Management, CRMBC’s third-party claims administrator. He has 34 years of experience in workers’ compensation claims and works with self-insured employers to improve claim outcomes and control costs.

In this episode, Randy joins Kaya Stanley to discuss early claims settlement, why some workers’ comp claims drag on, how open claims can become more expensive over time, and what restaurant operators can do early to help the claims team evaluate a file.

You’ll hear about:

• What early claims settlement means in workers’ comp
• How early resolution can help employers control claim costs
• Why some claims settle quickly while others stay open
• How return-to-work plans can affect claim outcomes
• What CNR settlements are and why they matter
• How medical inflation is increasing workers’ comp claim expenses
• What restaurant operators should document early
• Why video, witnesses, and communication with the TPA can make a difference

Resources: https://www.crmbc.com/

Topic requests: info@crmbc.com

Please visit CRMBC for our latest news.
Follow us on LinkedIn for content highlights.
See the latest videos on YouTube to see us in action.
And connect with CEO Kaya Stanley on LinkedIn.

Harsha Vashisht is the co-founder and CTO of Dyssonance AI and a former engineering leader at Google and Uber Eats.

In this episode, you’ll learn:
How AI can reduce customer support load, using a real Uber Eats example
How AI agents can monitor reviews and competitors to surface patterns
How restaurant operators can use AI to improve service, reviews, and local marketing
A simple prompting method to get better answers fast
Why operators should be careful with POS data, customer data, and internal policies

Read the companion article: https://www.crmbc.com/ai-for-restaurant-operators-start-with-a-problem/

Resources: https://www.crmbc.com/

Topic requests: info@crmbc.com

Please visit CRMBC for our latest news.
Follow us on LinkedIn for content highlights.
See the latest videos on YouTube to see us in action.
And connect with CEO Kaya Stanley on LinkedIn.

Benjamin Burch is a data scientist and associate vice president at Midwest Employers Casualty, where he leads a team building machine learning models and AI solutions for insurance.

In this episode, you’ll learn:
How AI can support workers’ comp claims decisions without replacing people
Why does the Midwest frame AI as assisted intelligence?
How AI helps claims teams review unstructured data, large files, and claim notes
Where human judgment still matters in treatment, compensation, and negotiation
Why governance, security, and private AI tools matter when claim data is involved
How restaurant operators can think about AI in practical, problem-first terms

Resources: https://www.crmbc.com/

Topic requests: info@crmbc.com

Please visit CRMBC for our latest news.
Follow us on LinkedIn for content highlights.
See the latest videos on YouTube to see us in action.
And connect with CEO Kaya Stanley on LinkedIn.