On this episode of Secret Ops, we talk with Adam Honig CEO of Spiro an AI-powered “Anti-CRM” CRM for manufacturers. Now, Adam has seen the evolution of CRMs first hand over the years and he knows all the heads that come with implementing one. That’s why he and his team are working on removing the manual input bottlenecks by leveraging AI to automate data entry and help overcome user adoption hurdles.

In this episode, we discuss the:

• History of how CRMs became a universally hated tool a
• Impact of automated data collection on user adoption
• How manufacturers became the target customer for Spiro
• Importance of unbiased AI-generated data for decision-making.
• Leveraging dashboarding to meet user needs without overwhelming them

👀 Watch the episode on Youtube

🎙️ Check out the podcast at secret-ops.com

📧 Email us at shhh@secret-ops.com

🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Todd Bracher acclaimed Industrial Designer and Founder of Betterlab. Our conversation explores context-based design, the importance of integrating design early in product development, and Todd’s philosophy of making products intuitive and impactful. We also dive into the mission of Betterlab to bridge scientific innovation and practical application.

In this episode, we discuss:

• The significance of industrial design in shaping everyday life
• A designer’s role as a problem-solving intermediary between businesses and consumers
• Context-based design and its influence on product effectiveness
• Betterlab’s mission to bridge scientific innovation and practical application
• The influence of parenthood on design perspectives

👀 Watch the episode on YouTube

🎙️ Check out the podcast at secret-ops.com

📧 Email us at shhh@secret-ops.com

🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with John Forbes Scrugham, Principal Solutions Architect at Coda. We chat about the evolving role of a solutions architect, shifting from a solely technical delivery to a more human-centric approach. John breaks down how he navigates the different phases of developing solutions within businesses, sharing stories and tricks that he’s picked up through his journey.

In this episode, we discuss:

• The evolving role of solutions architecture within businesses
• How to approach development through human-centric design
• The phases of the solutions architecture process from prototyping to scaling
• What the “I Build Solutions” Continuum is and where you fall on it
• Tips to begin developing in no-code and low-code platforms

Check out more about John at johnforbes.net!

👀 Watch the episode on YouTube

🎙️ Check out the podcast at secret-ops.com

📧 Email us at shhh@secret-ops.com

🤓 Learn more about Ariana Cofone at arianacofone.com