John Akhoian is the Co-founder and CEO of Rooter Hero Plumbing & Air, a home services company providing plumbing, drain, sewer, and select HVAC services across California and Arizona. In his role, he focuses on building strong teams, developing leaders, and creating a customer-first culture through consistent training and systems. His expertise spans home service growth, leadership, and the skilled trades. John is also an author whose books include Values First and Temporarily Broken, which share lessons on leadership, values, personal growth, and building a successful career in the trades.

Scaling a home service business requires more than adding locations and employees. Strong systems, leadership, and culture are what keep growth sustainable. So how can home service leaders grow without losing the standards that made them successful in the first place?

The answer starts with building structure before growth outpaces the business. John Akhoian, a home services leader with decades of experience scaling plumbing operations, explains how consistent training, strong management systems, and clear accountability help teams grow while protecting the customer experience. John also emphasizes developing people from within, keeping employees engaged through transparency, and staying focused on customers instead of competitors. By investing in people and operational discipline, home service businesses can create a stronger foundation for long-term growth.

In this episode of Outsmart & Outgrow, Hayden Bruce sits down with John Akhoian, Co-founder and CEO of Rooter Hero Plumbing & Air, to discuss scaling home services through better systems, training, and culture. John shares how to maintain service quality across locations, build stronger teams, and create systems that support growth. He also touches on hiring, marketing, customer retention, and franchising.