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Kyle Majchrowski and Jon Grant engage in a deep conversation with Jami Momberger, the Senior Director of Patient Experience at St. Luke's in Boise, Idaho. Jamie shares her journey into healthcare and her passion for improving patient experiences through empathy and human connection. The discussion covers the importance of understanding what patient experience is, the need for empathy in healthcare, and the innovative framework of humanizing healthcare. Jamie shares an example process of bedside handoffs and how they can be transformed to include patients in the conversation, fostering trust and connection. The conversation also highlights the challenges of implementing change in healthcare practices and the importance of intentionality in designing impactful processes that prioritize people.

Takeaways

Standardization in healthcare can coexist with humanity.
Humanizing healthcare involves caring for both patients and staff.
Trust is built through intentional connection and communication.
Small changes can lead to significant improvements in healthcare.
Intentionality in processes enhances emotional impact.

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Kyle and Jon engage with Margarita de Monterrosa, a senior project architect, discussing her journey and how she is developing the next generation of the workforce. Margarita emphasizes the importance of people skills, creating a supportive work environment, and the ripple effect of caring leadership. She shares insights from her unique project experiences, highlighting the significance of trust, communication, and powerful conversations in fostering a positive team culture.

Takeaways

· Trust and communication are foundational to successful projects.

· Powerful conversations can deepen relationships at work.

· Caring leadership can have a ripple effect on team culture.

· Life happens, and flexibility in the workplace is crucial.

· Building friendships at work can lead to better project outcomes.

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www.linkedin.com/in/kylemajchrowski
www.linkedin.com/in/jongrant

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Jon Grant and Kyle Majchrowski talk to Joseph Myers who delves into the complex nature of trust and distrust, exploring how these emotions are processed in the brain. They discuss the neuroscience behind trust, the development of TrustFinder, and the importance of understanding individual triggers for trust and distrust in personal and professional relationships. The conversation emphasizes the need for effective communication and the role of language in fostering trust within teams, particularly in team dynamics. They discuss the importance of understanding emotional triggers and the role of the amygdala in trust-related responses. Myers introduces the concept of the three P's: Problems, Predicaments, and Puzzles, as frameworks for addressing various challenges in team settings. The discussion emphasizes the need for practical applications and practices to navigate trust effectively, rather than relying on oversimplified models. The conversation concludes with insights on how to foster a supportive environment for building trust within teams.

Takeaways

• Trust and distrust are processed in different parts of the brain.
• Trust is a decision, while distrust is a feeling.
• Trust is not a one-size-fits-all formula; it's individual.
• Empathy plays a crucial role in understanding others' trust needs.
• Teams can benefit from separating problems, predicaments, and puzzles.
• Building trust requires intentional practices and frameworks.

https://www.trustxdistrust.com/

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www.linkedin.com/in/kylemajchrowski
www.linkedin.com/in/jongrant

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In this episode of the Ripple Intent Podcast, hosts Kyle Majchrowski and Jon Grant welcome Kenda Salisbury, a regional business development director at Degenkolb Engineers. This conversation explores the importance of building authentic relationships in business development, the role of vulnerability and empathy in professional growth, and the significance of team dynamics and personality fit in client relationships. Kenda shares her insights on fostering confidence and authenticity in engineers, the power of listening, and the necessity of celebrating wins while learning from losses. The episode emphasizes that making others feel important and heard is crucial in the business development process, ultimately leading to stronger connections and success.

Takeaways

Building authentic relationships is key in business development.
Vulnerability is essential for personal and professional growth.
Team dynamics and personality fit significantly impact client relationships.
Empathy training can transform engineering teams.

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www.linkedin.com/in/kylemajchrowski
www.linkedin.com/in/jongrant

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In this episode, Kyle and Jon interview Christine Sosnowski, a CliftonStrenghts enthusiast, about her journey of self-discovery and how understanding her strengths has impacted her career and relationships. Christine shares how taking the CliftonStrengths assessment helped her realize that she was in a role that didn't align with her strengths and how she advocated for a new role that better suited her. Christine discusses the challenges of balancing her strengths, such as restorative and ideation, and learning to set boundaries - at work and at home. The conversation highlights the power of knowing and leveraging one's strengths to become a better person, teammate, and leader.

Takeaways

Taking the CliftonStrenghts assessment (or any assessment) can help individuals discover their strengths and find roles that align with them.
Self-awareness is key in understanding how one's strengths impact their interactions with others.
Proactive communication and setting boundaries are important in navigating relationships and achieving success.
Surrounding oneself with like-minded individuals who are also interested in self-discovery can be beneficial in the journey of understanding and leveraging strengths.

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www.linkedin.com/in/kylemajchrowski
www.linkedin.com/in/jongrant

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In this episode, Jon and Kyle interview Sierra Horton who shares her journey from working in the construction industry to her current role. Sierra discusses the challenges she faced, including high expectations and the externa and internal pressures to always succeed. She emphasizes the importance of reflection and self-discovery in finding a career path that aligns with one's values. The journey to understand ones self with Sierra brings to light the importance of self reflection, understanding who you are and what drives you, and why you do what you do.

Takeaways

Reflection and self-discovery are crucial in finding a career path that aligns with one's values.
External expectations and comparisons can lead to feelings of imposter syndrome.
Seeking advice and learning from others' experiences can provide valuable insights.
Balancing internal reflection and external processing can lead to personal growth and development.

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www.linkedin.com/in/kylemajchrowski
www.linkedin.com/in/jongrant

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Val Williams discusses the struggles, conflict, dangers, and power of authenticity and individualization in the workplace. She emphasizes the importance of knowing who you are before being yourself and allowing others to do the same. Val shares her journey of self-acceptance and the impact it has had on her life. She highlights the need for intentional vulnerability and emotional conversations at work, as well as the role of time and experience in personal and professional growth.

Takeaways

Be intentional about being yourself and allowing others to be themselves in the workplace.
Authenticity and vulnerability create a safe space for open and honest conversations when done with thought and feeling.
Time and experience are essential for personal and professional growth.
Understanding and accepting oneself leads to better relationships in and out of work.

rippleintent.org
www.linkedin.com/in/kylemajchrowski
www.linkedin.com/in/jongrant

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In this episode of the Ripple Intent Podcast, Jon Grant and Kyle Majchrowski talk with Rick Warhall, senior vice president at Whiting Turner. Rick shares his journey in the construction industry and his passion for helping people be their best selves. The conversation explores trust, communication, conflict resolution, and the importance of understanding different perspectives. Rick emphasizes the need for leaders to create a positive and inclusive work environment where everyone's voice is heard. Is it possible to approach life with trust and assume good intent?

Takeaways

• Trust is essential in building strong relationships and effective teams.
• Know yourself - understand your strengths!
• Effective communication involves understanding different perspectives and adapting your approach to meet the needs of others.
• Conflict resolution requires patience, active listening, and a focus on finding common ground.
• Creating a positive work environment involves valuing and respecting every individual's contributions and fostering open and inclusive communication.

rippleintent.org
www.linkedin.com/in/kylemajchrowski
www.linkedin.com/in/jongrant