Will Humphreys sits down with Rick Lau, founder of Clinic Accelerator, PainHero, and CallHero, and host of The Clinic Boss Show, for a conversation on the forces reshaping physical therapy practices today. Rick has guided more than 100 clinic owners through buying or selling a practice, and his team runs front desk conversion and AI call tracking for clinics across the US, Canada, and Australia.

In this episode:

• Why PTs are earning 29% less for the same work than in 2019
• The real difference between AI and virtual assistants for a growing practice
• Why 88% of employees quit, and the fix most owners overlook
• How multidisciplinary practices are hitting 3 to 5 million in revenue
• What tasks to keep in house and what to hand to a VA or AI
• How to onboard a virtual assistant so they actually stick

The two cover why overseas hiring is now the second fastest growing trend in healthcare behind AI, how PT practices are losing patients to chiropractors and massage therapists without realizing it, and what tasks should stay in house versus move to a virtual assistant or AI.

Follow Rick Lau:

The Clinic Boss Show - https://clinicbossshow.com/

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