『RetailCraft - digital retail, ecommerce and brands - Retail Podcast』のカバーアート

RetailCraft - digital retail, ecommerce and brands - Retail Podcast

RetailCraft - digital retail, ecommerce and brands - Retail Podcast

著者： Ian Jindal
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 Multichannel retail, ecommerce and digital business - interviews, analysis and discussion with Ian Jindal and InternetRetailingCopyright 2018-24 All rights reserved. マネジメント マネジメント・リーダーシップ 経済学
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  • RetailCraft 58: "Share of stomach" - Timo Boldt of Gousto

    RetailCraft 58: "Share of stomach" - Timo Boldt of Gousto
    2025/06/30
    In this short, sharp RetailCraft conversation, Ian Jindal chats with Timo Boldt, founder and Chief Executive of recipe-box innovator Gousto, to explore how a self-proclaimed “data company that loves food” is reshaping dinner for millions of UK households. In 20 minutes they unpack Gousto’s 13-year journey from kitchen table idea to profitable £308 million enterprise, its foray into B2B software via the Bento subscription platform, and Boldt’s ambition to raise Gousto’s UK “share of stomach” from 0.2 percent to 1 percent1. Listeners will enjoy candid reflections on everything from Netherlands expansion and AI-driven menu personalisation to the zen of walking factory floors at 5am. Episode Summary Gousto’s path has tracked—with uncanny timing—every macro-cycle in ecommerce food: mobile adoption, pandemic surges, funding booms and busts, quick-commerce exuberance, and the current shift from growth at all costs to durable profitability. Boldt explains why Gousto remains “deeply profitable” while many peers falter, how its eco-design “Eco-Chill” packaging saves 23 percent CO₂ per meal, and why he believes Bento can do for physical-goods subscriptions what Shopify did for storefronts. At the heart of the episode is the tension every modern retailer navigates: providing limitless personalisation while operating a ruthlessly disciplined supply chain. Gousto’s answer is a vertically integrated tech stack, four automated fulfilment centres, and predictive algorithms that cut food waste, hold gross margins above 53 percent, and power a menu now exceeding 200 recipes per week. We also chat about Timo’s personal journey: leaving a hedge-fund VP role at 26, moving into student housing to save cash, running early routes himself, and leaning on “learn-a-holic” instincts to conquer operations, funding, B-Corp certification and, most recently, AI. About the Guest Timo Boldt Founder & CEO, Gousto (2012–present) — certified B Corp meal-kit pioneer valued at over £1 billion in 2020, now refocused on profitability and mainstream mass-market expansion. EY UK Entrepreneur of the Year 2022, World Entrepreneur Class of 2023. Member, Unilever Digital Advisory Board. Executive MBA, Cambridge Judge Business School; undergraduate training in statistics fuels his obsession with data-driven iteration. Key Topics & Timestamps 00:00 – Cold-open & scene-setting Recording in a “glass atrium” at Retail X; quick intro to Gousto and its 13-year trajectory 03:00 – Market purpose & climate math The 40 percent food-waste statistic and Gousto’s mission to remove hassle, guilt and CO₂ from dinner 05:00 – Growth vectors & 1 billion-meal TAM Boldt’s “share of stomach” framing; path from 5 recipes a week to 200; next-day delivery at £3.20 per portion 08:00 – Personalisation at scale Custom menus, 10-minute recipes, Wagamama tie-ins, protein-heavy “XL” range for hungry teens 11:00 – Founder back-story From Rothschild analyst to food-box evangelist; giving up salary for three years; California culinary inspiration 13:00 – Ireland launch & localisation learnings Seven weeks in market; podcast discovery channel; “zero-to-one” done, now “one-to-100” scaling 14:30 – Bento SaaS platform Packaging 13-years of tech for external merchants selling physical-goods subscriptions—beauty, liquor, pet food 16:00 – AI, automation & factory tours Four fulfilment sites, 80 million dinners per site per year; invitation to Ian for a 05:00 walkthrough 17:30 – International options Cultural hurdles in Germany (“dinner bread”), promise in Scandinavia, Netherlands and Australia 18:45 – Subscription advice for brands “Developer-to-domain ratio” heuristic; outsource generic infrastructure, focus resources on differentiated CX 20:00 – Future vision (next 10 years) Raising share of stomach, household-level nutrition kits, more plant-forward range, and fully recyclable packaging 22:00 – Favourite recipe & wrap-up Boldt’s vegetarian obsession, 10-minute meals, spice pre-portions, and the joy of never buying mystery jars again. Quotes “Our share of stomach is 0.2 percent—a drop in the ocean. Getting to 1 percent feels eminently possible if we obsess over value for money.” “Forty percent of UK food is binned. Every Gousto box saves 7 kilograms of CO₂ compared with supermarket dinners.” “Quick commerce is gone. We’re sitting on a £400 million business, deeply profitable and cash generative.” “Developer-to-domain ratio matters: don’t burn engineers on generic subscription plumbing—buy it off the shelf.” “I view Gousto as a data company that loves food.” “The pace of change will never again be this slow; it only accelerates from here.” -- Run time: 20 minutes INFORMATION: [ 🖥️ ] Gousto's website - www.gousto.co.uk Gousto on Linkedin: https://www.linkedin.com/company/gousto/ [ 👨‍...
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    19 分
  • RetailCraft 57: "1300 entrepreneurs" - in conversation with Oskar Jacobsson, Director Customer Solutions, ICA Gruppen

    RetailCraft 57: "1300 entrepreneurs" - in conversation with Oskar Jacobsson, Director Customer Solutions, ICA Gruppen
    2025/05/26
    What happens when one of the Nordics’ largest grocery retailers empowers 1,300 local entrepreneurs under a single national brand? In this episode, Ian Jindal chats with Oskar Jakobsson, Director of Customer Solutions at ICA Gruppen, to explore the unique federated model in Swedish grocery retail. Oskar shares how ICA balances entrepreneurial autonomy with digital innovation, discusses the challenges of unifying customer experience across diverse store formats, and reflects on the accelerating pace of change in retail technology. The conversation ranges from handwritten signs and local flavour to AI-driven personalisation, the future of agentic shopping, and the enduring joy of simply strolling through great stores. About the Guest Oskar Jakobsson is Director of Customer Solutions at ICA Gruppen, where he leads a team of nearly 200 colleagues responsible for all digital customer-facing touchpoints. With over 20 years’ experience in retail, spanning SaaS suppliers, H&M, and Sweden’s alcohol monopoly, Oskar brings deep expertise in digital transformation, customer experience, and the art of retail. Key Topics & Timestamps 00:00 – Welcome & Introduction Oskar’s retail journey, passion for the industry, and why he loves just being in stores. 03:00 – ICA’s Unique Model: 1,300 Entrepreneurs How ICA’s structure empowers local ownership, creates lively, differentiated stores, and fosters community connection. 08:00 – Store Formats & Family Businesses The four ICA formats, from small convenience stores to hypermarkets, and the generational, entrepreneurial spirit behind them. 10:00 – Digital Customer Experience at Scale Oskar’s role in orchestrating all digital touchpoints, from apps to in-store tech, and the challenge of aligning with retailer-facing systems. 13:00 – Defining “Best Customer Experience” How ICA uses surveys, A/B testing, and constant feedback to keep the customer at the centre of every digital and in-store decision. 15:00 – The Complexity of Grocery Shopping Journeys Why food retail is uniquely challenging, and how ICA leverages data for relevance and personalisation. 17:00 – Retail Media, Promotions & Data The balance between central campaigns and local autonomy, and how ICA navigates data sharing and privacy in a federated model. 20:00 – The Pace of Change & Flexible Architecture Reflections on the rapid acceleration of retail tech, the need for adaptable IT infrastructure, and lessons from past digital transformations. 25:00 – AI, Agents & The Future of Grocery Oskar’s take on the coming wave of agentic shopping, the importance of brand trust, and how AI will reshape both online and in-store experiences. 31:00 – AI in Practice at ICA From classic analytics to generative AI and Microsoft Copilot, ICA is using AI for efficiency, decision support, and behind-the-scenes innovation. 34:00 – Advice for Retail Technologists Oskar’s career lessons: prioritisation, embracing change, and the value of curiosity and continuous learning. 39:00 – Getting Re-energised by Great Retail Why Oskar strolls malls for inspiration, and the importance of reconnecting with what makes retail exciting. 40:00 – What’s Next: Strategy & Direction The excitement of strategic planning, aligning teams, and setting direction for ICA’s future. Standout Quotes “ICA isn’t a chain. It’s almost 1,300 separate retailers… Each store is genuinely their own store, adapting to their local customer and community.” “You always need to prioritize. You will never be able to do everything. It takes a while before you realize that.” “If you have a monolith you can’t change, you need an integration layer that is flexible. Tech isn’t the problem-it’s prioritizing investment.” “The pace of change will never be as slow as it is today. It will only be quicker.” “Retail is a hobby. I’m fortunate enough to work with my hobby.” -- Run time: 38 minutes INFORMATION: [ 🖥️ ] ICA Gruppen's website - https://www.icagruppen.se/ ICA on Linkedin: https://www.linkedin.com/company/ica/ [ 👨‍👧 ] Oskar Jacobsson: https://www.linkedin.com/in/oskar-jakobsson-0b052810/ Ian Jindal: www.linkedin.com/in/ianjindal/ [ 📷 ] (c) Ian Jindal / www.instagram.com/ianjindal
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    41 分
  • RetailCraft 56: "Let it Bloom" - in conversation with Philipp Andree, Chief Commercial Officer at Douglas

    RetailCraft 56: "Let it Bloom" - in conversation with Philipp Andree, Chief Commercial Officer at Douglas
    2025/04/21

    What does it take to be the number one premium beauty retailer both online and in-store across 22 countries? In this episode, Ian Jindal welcomes Philipp Andree, Chief Commercial Officer at Douglas, to explore how the company blends heritage and innovation in the fast-evolving beauty sector. Philipp shares how Douglas is redefining omnichannel retail, leveraging AI to enhance the customer experience, and transforming its supply chain for efficiency and scale. The conversation covers everything from Gen Z beauty trends to warehouse optimisation and the “Let it Bloom” strategy for future growth. Whether you’re fascinated by retail tech, operational excellence, or the art of customer engagement, this episode offers a rare inside look at a European retail powerhouse.

    About the Guest

    Philipp Andree is the Chief Commercial Officer at Douglas, Europe’s leading premium beauty retailer. With a background in engineering, marketing, and digital transformation, Philipp brings a unique perspective to the intersection of tech, commerce, and customer experience.

    Key Topics & Timestamps

    • 00:00 – Welcome & Introduction Ian introduces Douglas and guest Philipp Andree, setting the stage for a deep dive into European beauty retail.

    • 02:00 – Douglas’s Unique Market Position Philipp explains Douglas’s leadership in premium beauty, its rare dual dominance online and offline, and its focus on experience.

    • 04:00 – Understanding the Douglas Customer Discussion of customer segmentation, the rise of Gen Z, and the broad appeal of beauty across ages and genders.

    • 08:00 – Balancing Scale and Specialism How Douglas maintains expertise and curation while operating at scale, and the importance of standing for premium beauty.

    • 11:00 – Philipp’s Career Journey From engineering to marketing, consultancy, and digital leadership, Philipp shares his path to CCO.

    • 14:00 – Omnichannel Evolution The shift from digital as a silo to a fully integrated, customer-first omnichannel ecosystem.

    • 16:00 – The Role of AI in Beauty Retail Why AI is a tool, not a goal; how Douglas uses AI for skin analysis and the development of a beauty advisor chatbot.

    • 19:00 – Training AI with Human Expertise Philipp describes using in-store beauty advisors to train AI, ensuring recommendations feel authentic and trustworthy.

    • 24:00 – Supply Chain Transformation The move to “One Warehouse All Channels” (OAC), reducing inventory and increasing efficiency across 22 countries.

    • 29:00 – The ‘Let it Bloom’ Strategy Douglas’s four-pillar growth plan: brand leadership, best selection, omnichannel excellence, and operational efficiency.

    • 30:00 – Store Expansion and Refurbishment Opening 200 new stores, refurbishing 400, and the impact on customer experience and loyalty.

    • 32:00 – Standardization and Tech Across Borders The challenge of unifying systems and processes across a multinational footprint.

    • 33:00 – Closing Reflections Ian and Philipp reflect on Douglas’s blend of 200 years of heritage with cutting-edge innovation.

    Standout Quotes

    “We are number one, both in-store and online, which is pretty rare.” “Our customer base spans from Gen Z to Boomers—beauty is for everyone.” “AI is a tool, not the goal. We always start with the customer.” “Let it Bloom: it’s about being the number one premium brand, the best selection, omnichannel, and efficiency.”

    -- Run time: 38 minutes

    INFORMATION:

    [ 🖥️ ]

    Douglas - www.douglas.de

    [ 👨‍👧 ]

    Philipp Andree: https://www.linkedin.com/in/philipp-andr%C3%A9e-47b681253/

    Ian Jindal: www.linkedin.com/in/ianjindal/

    [ 📷 ] (c) Ian Jindal / www.instagram.com/ianjindal
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    34 分
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