『Repair Shop Reckoning』のカバーアート

Repair Shop Reckoning

Repair Shop Reckoning

著者： Kevin Brown
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Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real.

Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support.Copyright Kevin Brown マネジメント・リーダーシップ リーダーシップ 経済学
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  • RSR Unarmed Battle

    RSR Unarmed Battle
    2026/07/24
    Your service advisor may be the gatekeeper of your entire business, but have you actually trained them to protect it?

    In Part One of this two-part Repair Shop Reckoning conversation, Kevin Brown and Jason Tracey break down one of the most expensive problems hiding inside repair shops today: owners expecting service advisors to convert calls, protect margins, build trust, feed technicians, and keep the schedule full without ever giving them the tools to do it.

    The result is wasted marketing, discounted jobs, lost customers, frustrated technicians, and advisors who sound friendly but have no idea how to control the conversation. This episode goes deep into why service advisors fail, why owners often blame the wrong thing, and what has to happen before anyone can be held accountable for results.

    In this episode, you’ll learn:
    • Why your marketing may be working perfectly while your front counter is losing the opportunity
    • How untrained advisors sell from their own pocket, lower prices, and give away profit without realizing it
    • Why listening is the foundation of sales and how customers decide whether they trust your shop before the repair is ever discussed

    Kevin and Jason also unpack the role confidence, appearance, pricing guardrails, role play, follow-up, and shop culture play in whether an advisor succeeds or fails. This is not about turning service advisors into pushy salespeople.

    It is about giving them the training to lead customers, protect the business, and create confidence at the first point of contact. Because you cannot expect someone to win a battle you never trained them to fight.

    Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support.
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    37 分
  • Adapt or Die: Using AI To Take Control Of Your Shop

    Adapt or Die: Using AI To Take Control Of Your Shop
    2026/07/17
    Every major shift in business creates two kinds of shop owners. The ones who wait until everyone else has already figured it out. And the ones who adapt early, learn the system, and create an advantage long before the rest of the industry catches up.

    In this episode of Repair Shop Reckoning, Kevin Brown and Jason Tracey dive into one of the biggest shifts the automotive industry has seen in decades: artificial intelligence. But this isn't another conversation about robots replacing technicians or AI taking over repair shops.

    It's about leadership.

    Kevin shares why he's always been an early adopter, from building one of the first shop websites to embracing smartphones before they became the norm, and now using AI to build better systems, eliminate repetitive work, and create more time to focus on what matters most. The technology will continue to change. The question is whether you'll change with it.

    In this episode you'll learn:
    • Why the most successful business owners don't wait for change. They adapt early and create an advantage before everyone else catches on.
    • How to use AI to eliminate repetitive work, strengthen your systems, and reclaim time without sacrificing the human relationships that set your shop apart.
    • Why AI will never replace great leadership, sound processes, and experienced people, but it will amplify the businesses that already have them.

    Whether you're excited about AI or skeptical of it, this episode isn't about chasing the latest trend. It's about developing the mindset that has always separated great shop owners from everyone else: recognizing change, adapting before you're forced to, and building systems that give you more control over your business and your future.

    Because the shops that win tomorrow are already adapting today.

    Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support.
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    41 分
  • Chaos Starts At The Front Counter...Take Control Before It Costs You

    Chaos Starts At The Front Counter...Take Control Before It Costs You
    2026/07/10
    Every shop owner has invested time and money to make the phone ring. But what happens when it finally does?

    In this episode, Kevin Brown and Jason Tracey tackle one of the biggest profit leaks in the automotive industry: what happens at the front counter. From the very first phone call to the final repair order, they break down how service advisors either create confidence or create chaos.

    Through real shop examples, live coaching, and side by side comparisons of actual repair orders, Kevin and Jason show why the best shops don't simply answer questions. They lead customers through a process that builds trust, justifies premium pricing, and creates a better experience for everyone involved.

    If you've ever wondered why your marketing isn't producing the results you expected, or why customers hesitate to approve work even though your technicians are among the best, this episode may reveal that the problem isn't in the shop. It's at the front counter.

    In this episode you'll learn:
    • How to control the customer conversation instead of letting the customer control your shop.
    • Why great service advisors create trust long before the estimate is presented.
    • How stronger documentation and repair orders justify premium pricing and increase customer confidence.

    Whether you're an owner, manager, or service advisor, this episode will challenge the way you think about customer communication and show you how small improvements at the front counter can lead to more approvals, better customer relationships, and a more profitable business.

    Become a supporter of this podcast: https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support.
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    1 時間 9 分
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