How does AI context orchestration for collections actually work when every consumer interaction happens across different channels?

In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context.

Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a single, context-aware operating model. The conversation explores reducing friction in consumer collections interactions, improving collector efficiency, and balancing automation and compliance in collections.

This episode is especially relevant for agencies and leaders evaluating next-gen collections technology that must perform reliably in production.

Podcast Website:
https://receivablespodcast.com/videos/ai-context-orchestration-collections-shrivastava

Guest Website:
https://www.vodex.ai/

Guest LinkedIn:
https://www.linkedin.com/in/anshul-shrivastava/

ai context orchestration for collections,
unified communication systems for receivables,
ai driven collections operating model,
cross channel consumer communication strategy,
collections compliance technology

#aicontextorchestration #anshulshrivastava #collectionstechnology

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Are administrative cost reviews for collection agencies quietly draining your margins?

In this episode of the Receivables Podcast, Adam Parks is joined by Tom York and Jason Davis of CastleWise Insurance & Licensing to unpack why insurance coverage gaps, licensing and bonding inefficiencies, and autopilot renewals create real renewal risk in receivables management.

They break down how annual administrative reviews reduce operational risk, uncover cost leakage, and protect profitability without disrupting day-to-day operations.

If you’re responsible for renewals, compliance, or P&L oversight, this is a conversation you don’t want to miss.

Podcast Website:
https://receivablespodcast.com/videos/administrative-cost-reviews-collection-agencies

Guest Website:
https://castlewiseinsurance.com/

🔗 Tom York on LinkedIn:
https://www.linkedin.com/in/thomasyork/

🔗 Jason Davis on LinkedIn:
https://www.linkedin.com/in/jasonpdavis1/

administrative cost reviews for collection agencies,
insurance coverage gaps in collections,
licensing and bonding cost optimization,
renewal risk in receivables management,
operational risk from autopilot renewals

#administrativecostreviews #tomyork #collectionagencycompliance

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Are your payment rails in receivables management actually protecting your operation or quietly exposing risk?

In this episode, host Adam Parks sits down with Chris Compton and Anthony Faldetta of Eliteserv Inc to unpack compliant payment processing in collections, processor risk classification, and why transparency and redundancy are no longer optional.

They dig into how payment rails really work, where agencies get misled, and what leaders should evaluate now to protect cash flow, uptime, and compliance.

If payment processing feels “set it and forget it,” this conversation will change that.

Podcast Website:
https://receivablespodcast.com/videos/payment-rails-receivables-management

Guest Website:
https://myelitebusiness.com/

Chris Compton LinkedIn:
https://www.linkedin.com/in/chris-compton-mba-05146620/

Anthony Faldetta LinkedIn:
https://www.linkedin.com/in/anthony-faldetta/

payment rails in receivables management,
compliant payment processing in collections,
merchant services for debt collectors,
payment processor redundancy,
collections compliance.

#paymentrailsinreceivablesmanagement #chriscompton #collectionagencycompliance

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Do your text messages reach consumers or get filtered before they ever matter?

In this episode, Adam Parks sits down with Rick Lang, President of Pronto Connects, to unpack messaging channel governance in collections and why understanding the differences between SMS, MMS, and RCS now matters at the executive level.

They discuss carrier trust, messaging compliance infrastructure, and why credibility should drive your messaging strategy. If you’re responsible for digital outreach, this conversation will change how you think about consumer messaging in collections.

Listen in and rethink how your channels actually perform.

Podcast Website:
https://receivablespodcast.com/videos/messaging-channel-governance-collections-lang

Guest Website:
https://prontoconnects.com/

Guest LinkedIn:
https://www.linkedin.com/in/rick-lang-303d/

messaging channel governance in collections,
sms mms rcs differences for collections,
messaging compliance infrastructure,
carrier trust and messaging compliance,
messaging strategy for collections

#messagingchannels #collections #ricklang #sms #mms #rcs

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What does intelligence layer architecture for collections actually mean and why does AI fail without it?

In this episode, Adam Parks is joined by Shantanu Gangal of Prodigal to unpack how data context enabling AI decisioning changes everything in regulated collections. Together, they dig into breaking data silos in receivables, operationalizing AI with compliance guardrails, and why AI decision governance in collections is now a leadership responsibility.

This conversation is built for executives, debt buyers, and compliance leaders who need scalable AI without sacrificing control.


Podcast Website:
https://receivablespodcast.com/videos/intelligence-layer-architecture-collections-gangal

Guest Website:
https://www.prodigaltech.com/

Guest LinkedIn:
https://www.linkedin.com/in/shantanugangal/

intelligence layer architecture for collections,
ai decision governance in collections,
breaking data silos in receivables,
compliance driven ai,
collections technology leadership

#intelligencelayerarchitecture #shantanugangal #aidecisiongovernance

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Are we actually talking about AI the right way in collections?

In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk.

They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems, and what it really takes to integrate ai into collection management systems responsibly. This conversation is built for executives, debt buyers, compliance leaders, and technology teams who want to future-proof AI decisions without losing control.

If AI is already in your roadmap or creeping into your stack, this episode will help you approach it with clarity, structure, and accountability.


Podcast Website:
https://receivablespodcast.com/videos/artificial-intelligence-terminology-collections-grafrath

Guest Website:
https://www.cssimpact.com/

Guest LinkedIn:
https://www.linkedin.com/in/grafrath/

artificial intelligence terminology in collections,
ai governance in receivables operations,
integrating ai into collection management systems,
large language models vs deterministic systems,
compliance safe ai deployment

#artificialintelligenceterminologyincollections #robgrafrath #AIgovernance

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What does conversational AI deployment in collections actually look like in production?

In this episode, Adam Parks sits down with Aman Mender and Adrian Ferrante-Bannera of Corafone to break down how AI voice is being used as a payment channel while maintaining real compliance guardrails.

Together they dig into scaling collections without adding headcount, moving from inbound to outbound AI collections strategy, and why after-hours automation and multilingual AI voice are changing operational capacity.

If you’re evaluating AI beyond pilot mode, this conversation is for you.

Podcast Website: https://receivablespodcast.com/videos/conversational-ai-deployment-collections-corafone

🤖 Try the AI Agent Demo: https://www.corafone.com/demos

📞 Book a Call with Aman Mender: https://cal.com/aman-mender-u4nc3x/30-min-meeting-open

📞 Book a Call with Adrian Ferrante-Bannera: https://cal.com/adrian-cora/30min

🌐 Corafone Website: https://www.corafone.com/

🔗 Aman Mender on LinkedIn: https://www.linkedin.com/in/aman-mender/

🔗 Adrian Ferrante-Bannera on LinkedIn: https://www.linkedin.com/in/adrian-bannera/

🔗 Corafone on LinkedIn: https://www.linkedin.com/company/corafone/

conversational ai deployment in collections,
ai voice as a payment channel,
compliance guardrails for ai collectors,
scaling collections without adding headcount,
inbound to outbound ai collections strategy,
after hours collections automation

#conversationalaideploymentincollections #amanmender #aivoicecollections

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RMAI certification audit readiness has moved from best practice to business requirement.

In this episode, Adam Parks sits down with Sara Woggerman of ARM Compliance Business Solutions to unpack the latest RMAI certification update, including changes to RMAI certification standards, audit evidence expectations, and data security governance in collections.

They dig into where agencies get stuck, how to operationalize compliance standards, and what auditors are testing at the transaction level. If you’re responsible for vendor oversight, certification, or managing compliance risk in debt buying operations, this conversation will help you prepare before scrutiny intensifies.

Listen in and get ahead of the audit curve.

Podcast Website:
https://receivablespodcast.com/videos/rmai-certification-audit-readiness-woggerman

Guest Website:
https://armcbs.com/

Guest LinkedIn:
https://www.linkedin.com/in/sara-woggerman-crcp-173b042b/

rmai certification update,
rmai certification audit readiness,
operationalizing compliance standards,
audit evidence and transactional testing,
data security governance in collections,
compliance risk in debt buying operations

#rmaicertificationauditreadiness #sarawoggerman #collectioncompliance

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