Join Derek Roush on Cloud Sherpa as he delves into five cloud platforms that provide unified communications as a service (UCaaS) and contact center as a service (CCaaS). Explore options like Dialpad, GoTo, Vonage, Nextiva, and Zoom, discussing their features, strengths, and weaknesses. Whether you're looking to upgrade from Avaya or integrate a unified communication strategy, this episode offers valuable insights to help you make an informed decision. Don't forget to subscribe for more cloud-related content!

00:00 Welcome to Cloud Sherpa

00:51 Avaya's Struggles and Market Alternatives

02:59 Why Unified Communications and Contact Centers Matter

03:44 Platform Spotlight: Dialpad

05:16 Platform Spotlight: GoTo

06:17 Platform Spotlight: Vonage

07:38 Platform Spotlight: Nextiva

08:43 Platform Spotlight: Zoom

10:21 Final Advice and Conclusion

🚀 Cloud Sherpa – Your Guide Through the Business Cloud

Welcome to Cloud Sherpa, the official YouTube hub of VocalPoint Consulting—a faith-driven, vendor-neutral technology advisory firm based in Orlando, Florida. Our channel is crafted to help executives, IT leaders, and decision-makers conquer the mountain of cloud complexity using straightforward guidance, integrity-first insights, and a Biblical worldview.

🔍 What We Cover:

• Demystifying Cloud Services – Learn best practices for cloud adoption, migration, and optimization in bite-sized episodes aimed at solving real business issues .

• AI, Automation & Cybersecurity – Dive into expert strategies for leveraging AI responsibly, automating core workflows, and guarding your operations—from detection to recovery—all rooted in our IT Compass™ Framework .

• Communications & Contact Centers – Explore unified communications and CCaaS options, with unbiased comparisons and tips for improving internal collaboration and customer experience.

• Infrastructure, Network & Data Strategy – From SaaS to SASE, DRaaS to hybrid cloud, we break down design, vendor selection, and implementation without the sales pressure.

🎯 Who We're For:

• Business leaders, CIOs, and IT pros tired of flashy demos and vendor hype.

• Organizations aiming to adopt trustworthy, scalable tech without unnecessary risk.

• Anyone who appreciates no-nonsense, ethically grounded advice—delivered with a dash of clever humor.

💡 Why Cloud Sherpa?

VocalPoint’s mission is clear: we’re not salespeople—we’re your sherpas. With over 700 partners and a commitment to prayerful decision-making, we deliver technology solutions tailored for growth, integrity, and long-term success.

Contact Us:

info@vocalpointconsulting.com

(888) 800-1022

🚀 Cloud Sherpa – Your Guide Through the Business Cloud

Welcome to Cloud Sherpa, the official YouTube hub of VocalPoint Consulting—a faith-driven, vendor-neutral technology advisory firm based in Orlando, Florida. Our channel is crafted to help executives, IT leaders, and decision-makers conquer the mountain of cloud complexity using straightforward guidance, integrity-first insights, and a Biblical worldview.

Contact Us:

info@vocalpointconsulting.com

(888) 800-1022

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