エピソード

  • Relentless Learning with Genefa Murphy

    Relentless Learning with Genefa Murphy
    2025/06/01
    This episode of the Reach Your Do Point® podcast features Genefa Murphy, CMO of Udemy. We discuss the evolving landscape of learning and technology, Genefa's PhD in User Acceptance of Technology, the opportunities and challenges presented by AI in marketing, and the significant increase in interest in AI-related courses on Udemy. Genefa discusses Gen Z's interest in the need for critical thinking, and maintaining human connections in an increasingly AI-driven business world.
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    27 分
  • IT Service Management Meets Human-Centered Design - Katrina Macdermid

    IT Service Management Meets Human-Centered Design - Katrina Macdermid
    2025/05/25
    In this conversation, Roy Atkinson and Katrina Macdermid discuss the concept of HumanisingIT™, which integrates human-centered design principles into IT service management. Katrina shares her journey from traditional IT service management to embracing human-centered design, emphasizing the need for empathy and understanding in solving complex IT problems. They explore the challenges faced in IT service management, the importance of communication, and the necessity of recognizing assumptions in order to innovate effectively. The discussion highlights the need for frameworks that allow organizations to adapt and improve their processes while considering their unique cultures and structures.
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    17 分
  • IT to Musical Theater - Charles T. Betz

    IT to Musical Theater - Charles T. Betz
    2025/05/10
    In this episode, Roy Atkinson interviews Charles T. Betz, a composer, lyricist, and arranger with a rich background in music and a unique journey from IT to musical theater. They discuss Charlie's experiences in music education, his transition to IT, and his return to music through songwriting and composing musicals. Charlie shares insights into his creative process, collaborations, and upcoming projects, including a concert honoring the Mississippi River and a full-length musical in development.
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    32 分
  • Influence: The Essence of Leadership - N.J. Robinson

    Influence: The Essence of Leadership - N.J. Robinson
    2025/04/25
    In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with N.J. Robinson of Hi-Tech Leadership, a US Air Force veteran and IT professional, about the essence of leadership, the transition from technical roles to leadership positions, and the importance of ethical practices in technology. N.J. emphasizes the need for strong leadership in the age of AI, the influence of military training on his leadership style, and the significance of building trust and celebrating successes within teams. The conversation highlights the impact of leadership on personal and professional development, as well as the importance of fostering a supportive environment for team members.
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    27 分
  • I'm firmly on Team Human - Dan Turchin

    I'm firmly on Team Human - Dan Turchin
    2025/04/15
    "Every once in a while, magic bytes disrupt, transform, and inspire. I want a front-row seat when they do." – Dan Turchin

    In this engaging conversation, Dan Turchin, CEO of PeopleReign, and Roy Atkinson explore the evolving relationship between humans and machines, specifically in the context of AI. They discuss the importance of finding a Do Point® where the drive to create and improve becomes irresistible. The dialogue emphasizes the need for a human-centered relationship between people and technology, advocating for a workplace where AI augments human capabilities rather than replacing them. They also delve into the significance of diversity in AI development, the ethical implications of AI interactions, and the cultural guardrails necessary to ensure responsible AI use.
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    30 分
  • Customer Service: A Cultural Philosophy with Shep Hyken

    Customer Service: A Cultural Philosophy with Shep Hyken
    2025/04/03
    In this episode, Roy Atkinson and Shep Hyken delve into the essence of customer service and experience, exploring its timeless principles and the importance of a customer-centric philosophy. They discuss the journey that led Shep to focus on customer service, the role of leadership in shaping customer experience, and the significance of customer feedback and recommendations. The dialogue emphasizes the need for organizations to view customer service as a core philosophy rather than a mere department, and how creating a culture of Amazement can lead to lasting customer loyalty.
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    24 分
  • Navigating Governance: Insights from a GRC Expert Part 2

    Navigating Governance: Insights from a GRC Expert Part 2
    2025/03/26
    Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT Assessor

    Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks such as COBIT, DTEF, NIST, ITIL and multiple ISO standards. Mark is also a two-time recipient of the ISACA John Kuyers award for best conference contributor/speaker as well as an ISACA Hall of Fame recipient in 2024. He is also an APMG product knowledge assessor for the CGEIT, CRISC and CDPSE certifications and an ISACA Hall of Fame recipient.

    This episode picks up the conversation where we left off in Part 1, discussing cyber risk.

    COBIT® is a registered trademark of ISACA® registered in the United States and other countries. All rights reserved.
    ITIL® is a registered trademark of PeopleCert. All rights reserved.
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    16 分
  • Navigating Governance: Insights from a GRC Expert Part 1

    Navigating Governance: Insights from a GRC Expert Part 1
    2025/03/19
    Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT Assessor

    Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks such as COBIT, DTEF, NIST, ITIL and multiple ISO standards. Mark is also a two-time recipient of the ISACA John Kuyers award for best conference contributor/speaker as well as an ISACA Hall of Fame recipient in 2024. He is also an APMG product knowledge assessor for the CGEIT, CRISC and CDPSE certifications and an ISACA Hall of Fame recipient.

    COBIT® is a registered trademark of ISACA® registered in the United States and other countries. All rights reserved.
    ITIL® is a registered trademark of PeopleCert. All rights reserved.
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    22 分