『Press 1 Press 2』のカバーアート

Press 1 Press 2

Press 1 Press 2

著者： Avery Russell and Eileen Roth
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 . Join us as we take a look at today’s world of diminished expectations and customer service. During the time we spend together we’ll hear directly from people behind the scenes who work to ensure you, the consumer, patron or caller simply go away and find self-service options. Our hope is to affect change anywhere we can to turn the tide back to a time when companies were eager to talk with their customers to solve problems. And now, your hosts, Eileen Roth and Avery Russell.© 2023 Press 1 Press 2 マネジメント マネジメント・リーダーシップ マーケティング マーケティング・セールス 経済学
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  • Episode 2

    Episode 2
    2022/08/03

    In this episode, we discuss the new norm of lowered expectations and HOW to speak with Customer Service Representatives who are willing to help. Things are changing for sure, everything takes longer these days 
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    12 分
  • Press 1 Press 1 Program 1 Kicking Around Some Ideas

    Press 1 Press 1 Program 1 Kicking Around Some Ideas
    2022/06/01

    Press One, Press Two explores the changing face of retail and the overall level of customer service that firms are willing to provide. With prices of everything seemingly going through the roof, value for our hard-earned money is the order of the day. While many firms simply hide behind the fallacy that they can not hire employees, there are in fact, many firms who get it right. As consumers, In our episodes, we'll take a look at all of this and more. We'll also leave our listeners whenever possible, with tools they can immediately use to help them get the services they need. Business leaders can also learn from our discussions. This is an evolving program and we plan to introduce interviews with people on "both sides of the register or counter." 
     
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    20 分

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